Sony Notebook User Guide
Getting help
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My microphone does not work
If you are using an external microphone, check that the microphone is plugged in to the microphone
connector correctly.
About the modem
My internal modem does not work
Check that the phone line is plugged into you r com p uter.
Check that the phone line is working. You can check the line by plug ging in an ordinary phone and
listening for a dial tone.
Check that the phone number the program is dia l in g, is co rre c t.
In the Phone and Modem Options dialog box (Control Panel / Phone and Modem Options), check
that your modem is listed on the Modems tab, and that the location information is correct on the
Dialing Rules tab.
Eacht time you use your modem while travelling, make sure that the country of the active location
defined in the Phone and Modem Options dialo g bo x mat ches the country you are dialing from.
My modem cannot establish a connection
The modem dialing mode may be incompa tible with your telephone line.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with
telephone equipment (such as fax machin es or oth er modems). If you think your modem is not con nec ti ng
properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:
Have your phone company check that your phon e line is free from any line noise.