VAIO® Notebook Quick Start
VAIO Support Agent
VAIO Support Agent helps you repair your own software problems without the assistance of a support analyst. VAIO Support Agent's advanced diagnostic technology identifies and tracks characteristics of your software applications and basic network settings. These diagnostics protect and store information in a retrievable format that enables you to restore your software to a previous working state. Sony has identified the software items that are protected by the VAIO Support Agent utility.
VAIO Support Agent has three features to help you fix your software problems: Quick Fix Wizard, Common Solutions, and Support Central. This section briefly describes these three features, and the automatic update capability of the VAIO Support Agent.
VAIO Support Agent main window
Using the Quick Fix Wizard
The VAIO Support Agent records and maintains a history of the VAIO Support Agent protected applications by taking a “snapshot” of the application at regular, timed intervals and storing it for future use. Should a problem develop with one of the protected applications, you can use the Quick Fix Wizard feature to retrieve the date/time (snapshot) that was recorded when the application worked correctly. The Quick Fix Wizard repairs the protected application files without altering the data files you have created using the application.
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