Getting help

Sony VAIO Desktop User Guide

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❑If the message Application not responding appears, click End Now. Please be warned that you will lose unsaved data.

❑ If this happens regularly:

❑Contact the software publisher or designated provider for technical support.

❑Make sure the software is compatible with your equipment and operating system.

❑Try reinstalling the software.

Windows® locks up during shutdown

There are many reasons why the Windows® operating system may not shut down properly, including incompatible or conflicting drivers, damaged files, or non-responsive hardware.

To search Windows® Help for troubleshooting information, proceed as follows:

1From the Start menu, select Help and Support.

2Click Fixing a problem.

3Use the browse and search functions to find a solution.