Getting help

Sony VAIO Desktop User Guide

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About the modem

My internal modem does not work or cannot establish a connection

❑Check that the phone line is plugged into your computer.

❑Make sure that the modem is the only device connected to your phone line.

❑Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone.

❑Check that the phone number the program is dialling is correct. The modem dialling mode may be incompatible with your telephone line.

❑The modem may not work properly if you are with a Private Automatic Branch eXchange (PABX).

❑In the Phone and Modem Options dialog box (Control Panel / Phone and Modem Options), check that your modem is listed in the Modems tab, and that the location information is correct on the Dialing Rules tab.

✍If you do not see the Phone and Modem Options icon, click Switch to Classic View on the left side.

My modem connection is slow

Many factors influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:

❑Have your phone company check that your phone line is free from any line noise.

❑If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems.

❑If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems.

❑If you have a second phone line available, try connecting the modem to that line.