Getting help

This section describes how to get help and support from Sony, as well as troubleshooting tips for your Wireless LAN Access Point.

About Sony’s Support Options

Sony provides several support options for your Wireless LAN Access Point.

❒This Operating Instructions explains how to use your Wireless LAN Access Point.

❒Quick Start Guide explains how to install the Wireless LAN Access Point.

❒Access Point Online Help explains how to configure the Access Point.

❒The Sony Wireless LAN Access Point support Web site http://www.sony.com/ wirelesslansupport/ provides the latest information on your Wireless LAN Access Point.

❒The Sony e-mail support service answers your questions by electronic mail. Just send your question in an e- mail message and a customer service representative will reply. To send a question to Sony e-mail support, fill out the e-mail form at http://www.sony.com/ wirelesslansupport/

❒The Sony fax-back service provides you with answers to commonly asked questions. You can use this automated service to request a list of available topics then select the topics you want to receive. To contact the Sony fax-back service, call

1-877-760-7669.

❒The Sony Customer Information Services Center offers information about your Access Point, Wireless LAN PC Card, and other Sony products that work with your computer. To contact the Sony Customer Information Services Center, call 1-877-760-7669.

Open 24 hours/day, 7 days/week.

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