Troubleshooting
Symptom | Cause/Remedy |
The computer does not detect the unit. | c Make sure that you are using an operating system that |
| supports the unit. You cannot use the unit with operating |
| systems that do not support it. |
| c Depending on the status of your computer, it is possible |
| that it may not detect the unit. In this situation, visit the |
| unit's troubleshooting Web page at |
| http://www.sony.net/gigavault/ (English only). |
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The unit does not function properly when | c If you connect the unit to a USB hub, the unit may not |
connected to a USB hub. | function properly, depending on your hub. We recommend |
| that you connect the unit directly to your computer. |
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The unit does not function properly when | c When using the unit at the same time as other USB |
using it at the same time as other USB | devices, the unit may respond more slowly than usual. |
devices. |
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You cannot disconnect the unit, because | c One or several programs using the unit may still be |
a message indicating that the storage | running. Quit any program using the unit before |
device is in use appears. | attempting to disconnect it. |
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The unit does not reach High Speed. | c Make sure that your computer supports this transfer rate. |
| However, some USB 2.0 boards and cards may prevent |
| the unit from reaching this transfer rate. For details, |
| consult the maker of your USB board or card. |
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The internal battery takes an unusual amount of time to recharge.
cIf you are attempting to charge the internal battery while the unit is connected to your computer and the Portable HardDisk Media is in use, it is possible for the unit's internal temperature to exceed 113°F (45°C). If this is the case, charging is interrupted. Disconnect the unit from the computer. Once the internal temperature of the unit reaches normal levels, charging resumes automatically. (Note that even if charging is interrupted because of the above, you can still continue using the unit normally.)
The unit rattles when it is shaken. | c This is not indicative of damage. |
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Windows does not start when you turn | c Depending on your computer, turning it on while the unit |
on your computer. | is still connected may prevent Windows from starting. If |
| so, press CTRL+ALT+DELETE to restart your computer. |
| If your computer encounters this problem, make sure that |
| you disconnect the unit before turning on your computer. |
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