Additional Information

Troubleshooting

If you experience any of the following difficulties while using the stand, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer.

General

The power is not turned on.

•Check that the AC power cord (mains lead) is connected securely.

If “PROTECTOR” and “PUSH POWER” appears alternately in the top panel display.

Press ?/1 to turn off the stand, and check the following item after “STANDBY” disappears.

•Is anything blocking the ventilation holes of the stand?

After checking the above item and fixing any problems, turn on the stand. If the cause of the problem cannot be found even after checking the above item, consult your nearest Sony dealer.

Dolby Digital or DTS multi-channel sound is not reproduced.

•Check that the playing Blu-ray Disc, DVD, etc., is recorded in Dolby Digital or DTS format.

•When connecting the Blu-ray Disc, DVD player, etc., to the digital input jacks of this stand, check that audio setting (settings for the audio output) of the connected component.

The surround effect cannot be obtained.

•Depending on the digital signal, the surround processing may not work (page 25).

No sound or only a very low-level sound is heard from the speakers.

•Press VOLUME + and check the volume level.

•Press MUTING or VOLUME + to cancel the muting function.

•Press SOUND FIELD +/– and check the selected sound field.

•Depending on the source, the sound effect of the speakers may be less noticeable.

Sound lags behind the TV image.

•Set “A/V SYNC” to “OFF” when “A/V SYNC” is set to “ON.”

Connected components

There is no sound or only a very low-level sound no matter which component is selected.

•Check that this stand and components are connected correctly and securely.

•Check that both this stand and the selected component are turned on.

There is no sound from the selected component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cords are fully inserted into the jacks on both the component and this stand.

•Check that the component is selected correctly.

Sound is interrupted or there is noise.

•Check “Formats supported by this stand” (page 38).

There is no picture appears on the TV screen.

•Check that the TV is selected correctly.

•Set the TV to the appropriate input mode.

•Check the HDMI connection.

•Check that the cords are fully inserted into the jacks on both the component and this stand.

36GB