Troubleshooting

Go through this section if you experience difficulty in operating the PlayStation®2 console. Should any problem persist, call the PlayStation® service line at the number listed on your guarantee card for assistance.

Check the following items first:

•The console is turned on.

•The AC power cord is connected properly to the electrical outlet.

•The cables are correctly and securely connected.

Check also for the TV or monitor and other connected devices.

Picture

There is no picture on the TV screen.

,Check whether the =/1 (on/standby) indicator on the console front is lit in red. If it is red, press the =/1 (on/standby)/RESET button to turn on the console (the =/ 1 indicator will turn green).

,Switch the input mode of the TV (or VCR) as appropriate for the connector in use on the console.

,Try using another compatible AV Cable. There may be a problem with the AV Cable in use.

,Set "Component Video Out" to "Y Cb/Pb Cr/Pr" in the System Configuration

menu ( page 38) when connecting the console to the component AV inputs on a TV. Use the supplied AV Cable (integrated audio/video) to make the setting,

and then connect to the TV using the Component AV Cable (for PlayStation®2) (sold separately).

,Check that the inserted disc can be played with the PlayStation®2 console ( page 45).

50Troubleshooting

Picture noise appears on the TV screen.

,Check that the disc is clean and does not have any scratches. If the disc is dirty, clean it ( page 6).

,If you move the console from a cold to a warm location, allow the console to adjust to room temperature before use.

,If moisture condensation occurs, remove the disc and do not use the console for several hours until the condensation evaporates ( page 6).

,For some output connectors on a TV, the component video output setting needs to be set. Check that the correct settings have been made ( page 38).

,Some PlayStation® format software titles may not perform properly on the PlayStation®2 console. For more information, call the PlayStation® service line at the number listed on your guarantee card for assistance.

,Some TVs may experience a bouncing effect in their pictures when using the PlayStation®2 console. If this happens, connect the console to another TV.

"The disc could not be read" is displayed on the screen.

,Check that the disc is placed in the console with the label side facing up ( page 15).

,Check that the disc is clean and does not have any scratches. If the disc is dirty, clean it ( page 6).

There is no picture or picture noise appears when playing a DVD.

,When playing a DVD, connect the console to the TV directly ( page 10). If the video signal from the console is coming through a VCR to the TV, copy

protection on some DVDs may affect picture quality.

,If the console is connected to a TV or cable* that does not support progressive scan (480p), no image will be displayed when you set "Progressive" to "On" in

the Control Panel. Clear the "Progressive" setting ( pages 30, 40). If picture noise appears when using a TV that supports progressive scan (480p), also clear

the "Progressive" setting.

*The Component AV Cable (for PlayStation®2) (sold separately) is compatible with progressive scan.

,A DVD-R or DVD-RW disc that is not finalised cannot be played on the PlayStation®2 console.

,Content of a video recorded on CPRM-compatible DVD-R or CPRM-compatible DVD-RW discs cannot be played on the PlayStation®2 console.