Sony SDM-S73E, SDM-S74E Trouble symptoms and remedies

Trouble symptoms and remedies

If a problem occurs as a result of a connected computer or other equipment, refer to the connected computer/equipment’s instruction manual.

Symptom Check these items

No picture

If the 1 (power) indicator is not lit, or if the 1 (power) indicator will not light up when the 1 (power) switch is pressed,

•Check that the power cord is properly connected.

•Check that the monitor’s MAIN POWER switch is on (page 9).

If the 1 (power) indicator turns on	•	Check that the 1 (power) switch is on.
in red,
If CABLE DISCONNECTED	•	Check that the video signal cable is properly connected and all plugs are firmly seated in
appears on the screen,		their sockets (page 7).
	• Check that the video input connector’s pins are not bent or pushed in.
	• Check that the input select setting is correct (SDM-S74E only) (page 10).
	• A non-supplied video signal cable is connected. If you connect a non-supplied video
		signal cable, CABLE DISCONNECTED may appear on the screen. This is not a
		malfunction.
If NO INPUT SIGNAL appears on	•	Check that the video signal cable is properly connected and all plugs are firmly seated in
the screen,		their sockets (page 7).
	• Check that the video input connector’s pins are not bent or pushed in.
	• Check that the input select setting is correct (SDM-S74E only) (page 10).
	x Problems caused by a computer or other equipment connected, and not
		caused by the monitor
			GB
	•	The computer is in the power saving mode. Try pressing any key on the keyboard or
		moving the mouse.
	• Check that your graphics board is installed properly.
	• Check that the computer’s power is on.
	•	Restart the computer.
If OUT OF RANGE appears on the	x Problems caused by a computer or other equipment connected, and not
screen (page 18),		caused by the monitor
	• Check that the video frequency range is within that specified for the monitor. If you
		replaced an old monitor with this monitor, reconnect the old monitor and adjust the
		computer’s graphics board within the following ranges:
		SDM-S73E
		Horizontal: 28–80 kHz (analog RGB)
		Vertical: 48–75 Hz (analog RGB)
		Resolution: 1280 ⋅ 1024 or less
		SDM-S74E
		Horizontal: 28–80 kHz (analog RGB), 28–64 kHz (digital RGB)
		Vertical: 48–75 Hz (analog RGB), 60 Hz (digital RGB)
		Resolution: 1280 ⋅ 1024 or less
If using Windows,	•	If you replaced an old monitor with this monitor, reconnect the old monitor and do the
		following. Select “SONY” from the “Manufacturers” list and select “SDM-S73E” or
		“SDM-S74E” from the “Models” list in the Windows device selection screen. If the model
		name of this monitor does not appear in the “Models” list, try “Plug & Play.”
If using a Macintosh system,	•	When connecting a Macintosh computer, use an adapter (not supplied) if necessary.
		Connect the adapter to the computer before connecting the video signal cable.

19