Troubleshooting

If you experience any of the following difficulties while using the receiver or Network Media, use this troubleshooting section to help you remedy the problems. Should any problem persist, consult your nearest Sony dealer.

General troubleshootingCannot turn on the receiver.

•Verify that the power cord is correctly connected to the power supply.

•Verify that all the cables are correctly connected to the receiver (see pages 9–18).

•If the receiver is connected to a multi-plug adapter with a power switch, for example, make sure that the adapter is on and that the receiver power cord is correctly connected.

There is no sound no matter which component is selected.

•Check that both the receiver and all components are turned on.

•Check that you have selected the correct component on the receiver.

•Check that the headphones are not connected.

•Check that the VOLUME control is not set to MIN.

•Check that all the speaker cables are connected correctly.

•Press the MUTING button on the remote to cancel the muting function.

•The protection circuit may be activated. Turn off the receiver, eliminate the short-circuit problem, and turn on the power again after about

20 seconds.

There is no sound from a specific component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cable(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.

•Check that you have selected the correct component on the receiver.

There is no sound from one of the front speakers.

•Connect headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the component may not be correctly connected to the receiver. Check that all the cables are fully

88GB

inserted into the jacks on both the receiver and the component. If both channels are output from the headphones, the front speaker may not be correctly connected to the receiver. Check the connection of the front speaker which is not outputting any sound.

The multi-channel surround effect of the Dolby Digital or DTS is not obtained.

•Check that the DVD software, etc., is recorded in Dolby Digital or DTS.

•If you connect the DVD player, etc., to the digital input jack on this system, check the audio setting (for digital audio output) of the component.

•Check that the audio track is correctly selected on the DVD player. (Check the audio setting of the DVD menu.)

There is no sound when performing DTS-CD playback, etc.

•Select the desired digital component, and then set DEC. XXXX to DEC. AUTO in the SET UP menu.

There is noise when playing back CD.

•Select the desired digital component, and then set DEC. XXXX to DEC. AUTO in the SET UP menu.

Sound is choppy when starting CD playback.

•Select the desired digital component, and then set DEC. XXXX to DEC. PCM in the SET UP menu.

Cannot record audio.

•Check that you have selected the correct component on the receiver.

•Select the component from which you want to record with INPUT SELECTOR.

•If you want to record audio from a digital component to a component connected to the analogue HDD/MD jack, check that INPUT MODE is ANALOG (page 47).

•You cannot output audio input to a digital input jack to an analogue output jack. Connect to an analogue input jack.

The left and right sounds are unbalanced or reversed.

•Check that the speakers and components are connected correctly and securely.

•Adjust balance parameters in the LEVEL menu.

There is severe humming or noise.

•Check that the speakers and components are connected securely.