Troubleshooting
If a problem appears, check the following trouble shooting guide first and perform whatever action is necessary to solve the problem. If the problem persists, turn off the printer and consult with your Sony dealer.
Symptom | Possible causes and remedies |
Nothing appears | The POWER switch of the printer is not set |
in the printer | to ON. |
window display. | tSet the POWER switch of the printer to |
| ON. If the POWER switch is set to ON, |
| once set it to OFF, then to ON again. |
| |
|
|
| Connections may not be correct. |
| tMake connections correctly. (page 8) |
|
|
The printer does | An error message appears on the printer |
not print. | window display. |
| tTake remedies according to “Error |
| Messages.”(page 21). |
An ink ribbon cassette and paper are not loaded.
tLoad an ink ribbon cassette and paper. (pages 9 and 10)
Error Messages
If a problem occurs, the ALARM indicator lights and an error message stating the problem appears in the printer window display. Note the message and perform whatever action is necessary to solve the problem.
Error | Possible causes and remedies |
messages |
|
|
|
END OF | The ink ribbon has been completely used. |
RIBBON | tReplace with the new ink ribbon. (Ink |
| ribbons cannot be reused.) (page 9) |
|
|
HEAD IN | The thermal head has overheated. |
COOLING | tLeave the printer until the head cools |
| down and this message disappears. |
|
|
HEAD IN | The thermal head is warming up. |
HEATING | tLeave the printer until the head has |
| warmed up and this message disappears. |
|
|
NO RIBBON | Ink ribbon cassette is not fitted properly. |
| tEnsure that the ink ribbon is loaded |
| properly in the ink ribbon holder, and |
| the ink ribbon cassette in the printer. |
| |
|
|
NO IMAGE | No image data for the patch print is stored |
DATA | in the printer memory. |
| tTransfer the image data from your |
| computer to make a printout before |
| making a patch print by pressing the |
| EXEC button in the adjustment mode. |
| |
|
|
Error | Possible causes and remedies |
messages |
|
|
|
NO PAPER | • The paper has run out. |
| tLoad the paper into the paper tray. |
| |
| • The spacer of the paper tray is not set |
| correctly. |
| tSet the spacer to the correct position |
| according to the size of the currently |
| used printing pack. (page 11) |
|
|
PLEASE WAIT | The printer is carrying out processing |
| which requires time. |
| tWait for a while. |
|
|
REMOVE | The paper has jammed. |
PAPER AND | tRemove jammed paper from the printer |
PRESS [g] | and press g button. (page 21) |
|
|
RIBBON | The ink ribbon develops some trouble. |
ERROR | tEnsure that the ink ribbon does not tear |
| and the ink ribbon cassette and paper |
| tray are loaded properly. (pages 7, 9 and |
| |
| tCheck that the currently used printing |
| pack is the |
| |
|
|
MECHA | The mechanical trouble occurs in the |
TROUBLE | printer. |
| tTurn off the power once and then turn it |
| on. If the message will still remain in the |
| printer window display, turn off the |
| power immediately and contact your |
| Sony dealer. |
|
|
If the Paper Jams
If the paper jams, printing stops and the error message stating “REMOVE PAPER AND PRESS [g]” appears on the printer window display. Follow the steps below to remove the jammed paper.
1 Remove the paper cover.
If any printouts have been ejected on the paper cover, remove them first before removing the paper cover.
2 Check where any paper is jammed inside the printer.
If you find a jammed sheet around the paper outlet, slowly pull it out starlight to the right.
Miscellaneous
Troubleshooting 21