Printer

Symptom

Cause/Solution

 

 

Cannot turn on the

• The power cord is not connected

printer.

properly.

 

tConnect the power cord to an AC

 

outlet properly.

 

 

Cannot print.

• The print paper and print cartridge do not

 

match.

 

tUse a correct combination of print

 

paper and print cartridge designed for

 

the printer.

 

• “Waiting” is displayed on the operation

 

display because the internal temperature

 

of the printer is too high.

 

tIf the internal temperature of the

 

printer becomes too high, printing is

 

temporarily disabled. Wait until

 

printing resumes automatically.

 

• The print paper is jammed.

 

tRemove the jammed paper and try

 

again. (See “To remove jammed

 

paper” on page 70)

 

 

Cannot remove the

tThe print cartridge cannot be removed

print cartridge.

while printing. Wait until printing is

 

finished. If the print cartridge still

 

cannot be removed, contact your

 

nearest Sony dealer.

 

 

White lines or

• There may be dust on the thermal head.

marks appear on

tUse the supplied cleaning cassette to

printed pictures.

clean the thermal head. (See “To clean

 

the inside of the printer” on page 71)

 

• The roller inside the printer may be

 

marking the print paper.

 

tTry reducing the number of sheets in

 

the paper tray.

 

 

The printer makes

tThe printer makes short beeping sounds

short beeping

when requested to perform an operation

sounds and does

that is not possible.

not perform an

 

operation.

 

 

 

The ALARM

tFollow the on-screen instructions.

lamp lights or

 

flashes and an

 

error message

 

appears.

 

 

 

To remove jammed paper

If a paper jam occurs while printing is in progress, the ALARM lamp lights, an error message appears, and printing stops.

Perform the following steps to remove the jammed paper.

1 Press the 1 button on the printer to switch to standby mode.

2 Remove the paper tray, and then remove any jammed paper.

3 Remove the paper jam cover on the rear panel, and check that there is no jammed paper. If there is any jammed paper, remove it.

 

 

 

 

 

 

 

 

 

 

 

 

Paper jam cover

Jammed paper

 

 

 

 

4 Reattach the cover.

5 Insert the paper tray.

6 Turn on the printer.

Note

If you are unable to remove the jammed paper, contact your nearest Sony dealer.

70 Troubleshooting