Error Messages

Camera

Printer

Cause/Solution

 

 

 

SET MEDIA

SET NEW RIBBON

• The print cartridge is not installed properly.

 

PUSH [EXEC]

tInstall the print cartridge properly, and press the EXEC button.

 

 

 

 

 

• The print cartridge has run out.

 

 

tReplace the print cartridge, and press the EXEC button.

 

 

 

 

SET PAPER

• The paper tray is not installed.

 

PUSH [EXEC]

tInstall the paper tray, and press the EXEC button.

 

 

 

 

 

• The print paper has run out.

 

 

tInsert print paper, and press the EXEC button.

 

 

 

 

MEDIA MISMATCH

• The print paper and print cartridge do not match.

 

PUSH [EXEC]

tInsert the correct print paper and press the EXEC button.

 

 

 

CHECK PRINTER

PAPER JAMMING

• There is a print paper jam.

 

REMOVE PRINTS

tRemove the jammed paper, and try printing again. (See “To remove jammed

 

 

paper” on page 70)

 

 

 

 

REMOVE PRINTS

• Print paper remains in the ejection slot.

 

PUSH [EXEC]

tRemove the paper tray, remove the print paper, and then press the EXEC

 

 

button.

 

 

 

 

PRINTER ERROR

• There is a problem with the printer.

 

SERVICE CALL

tContact your nearest Sony dealer.

 

 

 

 

• The menu is displayed in the operation display on the printer.

 

 

tEnd the menu operation, and display the READY screen.

 

 

 

 

• The printer is not connected correctly.

 

 

tCheck the cable connections*, turn the camera and printer off and then on

 

 

again, and then try again.

 

 

 

CHECK CONNECTION

• The camera is not connected to the printer properly, or the printer is not turned

 

 

on.

 

 

tCheck the cable connections*, turn the camera and printer off and then on

 

 

again, and then try the operation again.

 

 

 

 

 

• The camera is connected to a USB device other than the printer for this system.

 

 

tThe camera cannot be connected to a USB device other than the printer for

 

 

this system.

 

 

 

PAPER SIZE

• The UPC-X34 series is inserted in the printer, but a print size available only for

MISMATCH

 

the UPC-X46 series or the UPC-X45 series was selected on the camera.

 

 

tReplace the print pack in the printer with the UPC-X46 series or the UPC-

 

 

X45 series.

 

 

tOn the layout preview screen, select a size that can be printed with the

 

 

UPC-X34 series.

 

 

 

TRANSMISSION

• Print data failed to transmit.

FAILED!

 

tCheck the cable connections*, turn the camera and printer off and then on

 

 

again, and then try the operation again.

 

 

 

After performing the actions described above, press the MENU/GO BACK button to clear the error message on the camera.

*Check the following three cable connections: inside the cap on the camera grip (page 10), between the printer connection cable and the USB cable, and between the USB cable and the connector on the rear of the printer.

Camera

Printer

Cause/Solution

 

 

 

SD cards cannot be used

• An SD memory card has been inserted.

with this camera!

 

tRemove the SD memory card, because it cannot be used with this camera.

 

 

 

Change ModeDial?

• The mode dial setting was changed during printing.

To change, press OK.

 

tTo change the setting, press OK.

Otherwise, restore

 

tTo keep the previous setting, return the mode dial to its previous position.

ModeDial to previous

 

 

position.

 

 

 

 

 

After performing the actions described above, the error message on the camera disappears automatically.

72 Troubleshooting