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Troubleshooting

❑Make sure the correct driver software is installed. Follow these steps:

1Click Start and Control Panel.

2Click System and Maintenance.

3Click System.

4Click Device Manager in the left pane.

The Device Manager window appears with a listing of your computer's hardware devices.

If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the drivers.

5Double-click the optical disc drive device to open a list of the optical disc drives of your computer.

6Double-click the desired drive.

You can confirm the driver software by selecting the Driver tab, and clicking Driver Details.

7Click OK to close the window.

❑Make sure an adhesive label is not affixed to a disc. Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction.

❑If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the package to make sure the region code is compatible with the optical disc drive.

❑If you notice condensation on your computer, do not use the computer for at least one hour. Condensation can cause the computer to malfunction.