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Troubleshooting

What should I do if I cannot play Blu-ray Disc media or my computer becomes unstable during Blu-ray Disc playback?

You may not be able to play some Blu-ray Disc contents on your computer, or the computer may become unstable during Blu-ray Disc playback. To play such contents normally, download and install the latest updates for the WinDVD BD using the VAIO Update.

To download and install the updates on the computer, it must be connected to the Internet. For information on how to connect the computer to the Internet, see Using the Internet (page 89).

What should I do if I cannot write data to CD media?

❑Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver.

❑If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using a disc with an affixed adhesive label could cause a write error or other damage.

What should I do if I cannot write data to DVD media?

❑Make sure you are using the correct DVD recordable media.

❑Check which DVD recordable format is compatible with your optical disc drive. Some brands of DVD recordable media do not work.

Why can't I write data to Blu-ray Disc media?

❑Check if your optical disc drive supports the Blu-ray Disc writing function.

❑BD-R Disc media are not rewritable. You cannot add or erase data to or from the BD-R Disc media.