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Troubleshooting >
Built-in Camera
Built-in Camera

Why does the viewfinder show no images or poor-quality images?

❑The built-in camera cannot be shared by more than one software application. Exit the current application before launching
another.
❑The viewfinder may show some noise, for example horizontal streaks, when you are viewing a rapid-moving object. This
is normal and does not indicate a malfunction.
❑If the problem persists, restart your computer.

Why are captured images poor in quality?

❑The images captured under the fluorescent light may show reflections of light.
❑A dark portion in captured images may appear as a noise.
❑If the lens protection cover is dirty, you cannot take a clear shot. Clean the cover. See Built-in Camera (page 102).

What should I do if captured images contain dropped frames and audio interruptions?

❑The effect settings on your software application may cause dropped frames. See the help file included with your software
application for more information.
❑There may be more software applications running than your computer can handle. Exit the applications that you are not
currently using.
❑The power management function of your computer may be active. Check the CPU performance.