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Troubleshooting >
Printing
Printing

What should I do if I cannot print a document?

Make sure your printer is on, and the printer cable is securely connected to the po rts on the printer and your computer.
Make sure your printer is compatible with the Windows operating system installed on your computer.
You may need to install the printer driver software before you use your printer. See the manual that came with your printer
for more information.
If your printer is not functioning after your computer resumes from a power saving mode (Sleep or Hi bernate), then restart
the computer.
If the bidirectional communication functions are provided with your printer, disabling the functions on your comput er may
enable printing. Follow these steps:
1Click Start and Devices and Printers.
2Right-click the printer icon and select Properties.
3Click the Ports tab.
4Click to cancel the Enable bidirectional support check box.
5Click OK.
This disables the bidirectional communication functions of the prin ter, such as data transfer, status monitoring, and
remote panel.