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What should I do if my modem does not work?

Make sure the telephone cable is securely plugged into the modem port on your computer and the wall jack.
Make sure the telephone cable is working. Plug the cable into an ordinary teleph one and listen for a dial tone.
Make sure that the telephone number the program is dialing is correct.
Make sure the software you are using is compatible with your computer's modem. (All preinstalled S ony programs are
compatible.)
Make sure the modem is the only device connected to your telephone line.
Follow these steps to check the settings:
1Click Start and Control Panel.
2Select Large icons or Small icons from View by in the upper right corner of the window.
3Click Phone and Modem.
4On the Modems tab, check that your modem is listed.
5On the Dialing Rules tab, check the location information is correct.