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Troubleshooting >
Audio/Video
What should I do if I do not hear the sound from the sound output device connected to the
HDMI output port, optical output port, or headphones jack?
You need to change the sound output device if you want to hear sound from the device connected to a port, such as the
HDMI output port, optical output port, or headphones jack. For the detailed procedure, see How do I change the sound
output device? (page 145).
If you still hear no sound from the sound output device, follow these steps:
1Follow steps 1 to 4 in How do I change the sound output device? (page 145).
2On the Playback tab, select the HDMI or S/PDIF icon and click Properties.
3Click the Advanced tab.
4Select the sample rate and bit depth (for example, 48000 Hz, 16 bit) which the device supports.
5Click OK.
Why do sound interruptions and/or dropped frames occur when I play high-definition
videos, such as those recorded with the AVCHD digital video camcorder?
Playing high-definition videos requires substantial hardware resources, such as CPU, GPU, or system memory performance
on your computer. During the video playback, some operations and/or functi ons may become unavailable, and sound
interruptions, dropped frames, and playback failure may occur depend ing on the configuration of your computer.