Troubleshooting
If you experience any of the following difficulties while using the keyboard, use this troubleshooting guide to solve the problem. If a problem persists, consult your nearest Sony dealer. For contact information, see “Getting Help”(page 19). Also refer to the manuals provided with your computer.
Symptom | Cause/Remedy |
The CONNECT | cCheck whether batteries are inserted in the keyboard. For |
button was pressed, | details, see “Setting Up” (page 8). |
but communication is | cIf the POWER switch on the keyboard is set to OFF, |
not possible. | communication with the receiver is not possible. Check |
| the setting of the switch on the keyboard. |
| cIf the power does not come on when the POWER switch |
| of the keyboard is set to ON, the batteries may be empty. |
| Replace the batteries. For details, see “Setting Up” (page |
| 8). |
| cCommunication between the keyboard and the receiver |
| may not have been properly established. If the CONNECT |
| button on the keyboard is not pressed within 10 seconds of |
| pressing the CONNECT button on the receiver, the |
| receiver cancels communication. In such a case, perform |
| the procedure again to enable communication. For details, |
| see “Enabling communication between the keyboard and |
| the receiver” (page 10). |
| cIf the keyboard is too far from the receiver, |
| communication is not possible. The maximum |
| communication distance between the keyboard and the |
| receiver is about 32.81 ft. (10 m). If used on a metal table |
| or if there are obstacles between the keyboard and the |
| receiver, the usable distance may be shorter. |
|
|
When I’m using the | cChange the power management setting so that the |
keyboard, the display | computer does not enter a |
goes dark or the | refer to the manuals provided with your computer. |
computer enters a | cPress any key on the notebook computer’s keyboard to |
recover from a | |
|
|
The computer does not | cPress any key on this unit or on the notebook computer’s |
return from monitor | keyboard to exit this mode. |
standby mode. |
|
The computer does not recover from Standby or Sleep mode.
cPress any key on the notebook computer’s keyboard, not on this unit.
The keyboard does not cPress any key on the notebook computer’s keyboard. recover from energy-
saving mode, or recovery takes a long time.