Troubleshooting

This chapter lists some problems that you might encounter while using your GC75. Some problems require you to contact your service provider, but most of the problems you can easily correct yourself.

Software Errors

Grey menu options in the software

applications

Grey text indicates a function that is temporarily unavailable, for example due to your subscription or due to a certain setting which has not been turned on.

Error Messages

General

Dial-Up fails

Try to connect again.

Error Codes

Windows® 98

Error 619:

Up An ISDN mode (V110 or V120) has been selected

The port is disconnected

when creating a connection, but is not supported by the

during dial-up

network. Select Analogue mode when creating the

 

connection in the Connection Wizard.

 

 

Error 630:

A Dial-up networking connection is already connected.

The port was

Close the connected dial-up and try again.

disconnected

 

due to hardware failure

 

during dial-up

 

 

 

Error 645:

Up Incorrect APN or CID selected for network. Modify your

Internal authentication

Dial-up Connection, see Create a Connection on page 19

error during dial-up

for more details. Make sure that the APN file contains the

 

name of the access point your network operator is using.

 

See the support section on www.SonyEricsson.com site

 

for a full list of network operator APNs.

 

 

17

Page 17
Image 17
Sony Ericsson GC75 manual Troubleshooting, Software Errors, Error Messages, Error Codes