Troubleshooting

This chapter lists some problems that you might encounter while using your GC79. Some problems require you to contact your service provider, but most of the problems you can easily correct yourself.

Status Information

View Wireless Manager Information displays a dialog box containing useful information about connection status.

Status Log

The Wireless Manager creates a status log that can be used for customer support and field diagnostic assistance.

Each time the Wireless Manager runs, it creates a text file in the Windows temp folder, called Wireless Manager_Log.txt. If the file is already present, it is overwritten.

An example of the contents of the log file is shown below:

03/05/01 14:17:56 - Signal Strength: 0

03/05/01 14:17:56 - Provider Name: MyOperator

03/05/01 14:17:57 - Radio State: 1

03/05/01 14:17:57 - GSM Registration: Searching

03/05/01 14:17:57 - GPRS Registration: Searching 03/05/01 14:17:57 - Network Operator:

03/05/01 14:18:06 - GSM Registration: Home Network

03/05/01 14:18:06 - GPRS Registration: Home Network

03/05/01 14:18:06 - Network Operator: MyOperator

03/05/01 14:18:21 - User: Connect: operatorinternet.apn

03/05/01 14:18:21 - Connection: Port successfully opened

03/05/01 14:18:21 - Signal Strength: 4

03/05/01 14:18:25 - Connection: Established: operatorinternet.apn

03/05/01 14:18:25 - Signal Strength: 4

03/05/01 14:18:32 - User: Disconnect

03/05/01 14:18:32 - Connection: Starting disconnect

03/05/01 14:18:34 - Connection: Disconnected

03/05/01 14:18:34 - Connection: Bytes Transmitted : 156

03/05/01 14:18:34 - Connection: Bytes Received : 468

03/05/01 14:18:34 - Signal Strength: 3

03/05/01 14:18:35 - User: Close Program

03/05/01 14:18:39 - User: Exit

Tip:

To easily locate the temp folder, enter %TEMP% in the Start Run dialog, or in the address bar of Windows Explorer.

56Troubleshooting