Sony Ericsson W880i manual Mobile Update, Contract cancellations

T-Mobile Update 27

For further information on T-Mobile and the services they provide, please visit their website at www.t-mobile.co.uk

Win Big continues into September Contract cancellations

Continuing into September T-Mobile is offering a £30 voucher for

every web’n’walk Plus and Max connection registered on Win Big. ItsMobilesimply, all you have to do is make a connection to any of the

web’n’walk plans listed below, register them online, wait for them to be validated, and enjoy your £30 voucher for each connection.

• Flext 25 +web’n’walk Plus (18 months)

• Flext 35 +web’n’walk Plus (12 months)

• Flext 35 +web’n’walk Plus (18 months)

• Flext 35 +web’n’walk Max (18 months)

• Web’n’walk Plus plan

• Web’n’walk Max plan

T-Mobile has also added a £20 voucher on to their web’n’walk £7.50 option – more details will follow at the beginning of September.

To find out more, visit www.t-mobile.co.uk/channel and log-in to Win Big. If you have any questions you can email T-Mobile at admin@win-big.co.uk.

Important changes to downward migration policy

On Wednesday 29th August two changes were made to the T-Mobile downward migration policy.

1. Downward migrations are currently not permitted until month 11 for new customers. This will now also apply to renewing and upgrading customers. All new, renewing and upgrading customers should be advised that they will not be able to downward migrate

their price plan for 11 months.

2. Customers who downward migrate after month 11, but then request a contract cancellation while still within their minimum contract term, must be advised that the early termination charge they will be required to pay will be calculated on the higher original monthly charge that they were paying prior to the price plan change. This will also apply if they have downward migrated more than once after month 11 and within their minimum contract term.

Windows Mobile 6

Windows Mobile® 6 represents the next major release for Windows Mobile powered devices and will be available on all new MDA devices. It builds on the features and functionality of Windows Mobile 5 creating a better, more secure platform. Windows Mobile 6 delivers advanced mobile communications, increased mobile productivity and integrated mobile business performance with a consistent and familiar Microsoft® software experience.

With Windows Mobile 6 customers can enjoy the additional benefits of:

• support for HTML email

•-improved security features including SD card encryption

• seamless compatibility with Windows Vista (Windows Mobile Device Centre replaces activsynch in Vista)

• modem connection “one click easy” with Bluetooth or USB with TWindows Vista

• new Outlook features, including Out of Office assistant, Global address lookup and comprehensive search facilities

• new Office suite with editing facilities and support of rights managed documents

For more information on Windows Mobile 6, please email dataenquiries@avenir-telecom.co.uk

All customers requesting to cancel their contract should be directed to call the Loyalty Team on 150 from their mobile phone or 0845 412 5000 from a landline before taking a new contract. This ensures the cancellation can be dealt with efficiently and all bills are settled with both parties. This includes customers at contract end or during the life of their contract and customers requesting a PAC.

MDA Vario III

The MDA Vario III, a very capable and stylish pocket PC launches at the end of September. It is ideal for business and professional users who need access to the internet while they’re on the move and need to be able to send and receive large files.

The MDA Vario III is ideal for surfing the internet with web’n’walk or using the device as a modem to connect to a laptop for a larger screen internet experience. Other key features include:

•HSDPA speeds making it easier to send and receive large PowerPoint presentations, e-mail or company intranet services

•Windows Mobile 6 Professional with a full suite of office tools out of the box including push email

•A familiar slide-out QWERTY keyboard

•Built in GPS receiver and Sat Nav for country-wide navigation

Nokia battery issue

It has been identified that there may be an issue with BL-5C batteries on the following T-Mobile Nokia phones:

• 1110,1600, 2310, 2610, 3100, 3120, 6030, 6230, 6230i, 6600, 6630, 6820, 7610, N70 & E50

Some customers are potentially experiencing over heating while charging which may cause concern to affected customers.

Nokia have provided a tool to identify the impacted batteries. This can be found at http://www.nokia.com/batteryreplacement/en/

At the bottom of the page there is an input field where you will be able to validate whether the battery is affected. If the battery is not affected then no further action is required. If the battery is affected by this issue then the customer needs to call Nokia directly on

0845 0455555 to arrange for a replacement battery.

Key contact numbers for T-Mobile

Tele Registrations (contract and prepay) 0845 4122555 Connections/Re-signs0845 412 2555

Dealer Support 0845 412 2000

Customer Services (contract and prepay) 0845 412 5000 /150 on handset

Customer Disconnections (faulty replacement) 0845 412 2000 option 2 Mobile Number Portability MNP (customer line only) 0870 606 0139 Business Support 0845 412 2222 /150 on handset

Web Registrations https://channel.t-mobile.co.uk/Dispatcher Web Registrations Helpline 0845 412 2412

Talking Shop 09/07