SOYO G668 manual Troubleshooting, Issue Solution

	SOYO G668 Ethernet IP Phone User Guide
Troubleshooting
ISSUE	SOLUTION
LCD reads:	Press Local IP button to find the IP address of your IP phone.
“wait logon…” or “logon failed”	If it shows 0.0.0.0, it means the Internet connection is down,
	please check the LAN cable and modem.
	If you are connecting the phone to a router, the IP address
	should normally be 192.168.xxx.xxx or 10.0.xxx.xxx. If it is
	not, you need to check the RJ-45 cable connection, and
	make sure the LAN port on your router is on and flashing
	If you are using the static IP, please check the network
	setting and make sure the static IP address, subnet mask,
	and gateway address are entered and set correctly.
	If you are using PPPoE, please check the network setting
	and make sure the ppp id and ppp pin is set correctly.
	Use web browser to visit the IP phone setting page. Consult
	with your VoIP service provider and compare the “phone
	numbert”, and “account” fields of the protocol settings area.
	Then click update button to reboot the phone.
	Possible causes:
	Firewall: When network firewall is enabled, it may cause
	logon failed. We suggest user open the UDP ports 1719 and
	1115; TCP ports 1720, 80, and 8080. Also open UDP port
	above 5000.
	Modem compatibility: Some 2 in 1 modem/router device
	may have compatibility issue with VoIP devices. Please try to
	use a separate router.
I can not hear dial tone from the	Make sure the phone cord is tightly connected to both
IP phone hand set	handset and phone set.
	Check the volume level by pressing the volume+ button.
When I dial a phone number, I	When dial the phone number, make sure you follow the
always hear fast busy tone.	dialing rule of your VoIP service provider (i.e. 1-area
	code-888-1234 for US phone numbers). Please check with
	your VoIP service provider for detail.
	If you are using pre-paid VoIP service, please make sure you
	have enough balance on your account.

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