50Troubleshooting

Troubleshooting guide

Use the following table to help track down the causes of problems and to determine the best solution to deal with them.

Problem

Possible Cause

Recommended Action

 

 

 

The ON LINE indicator does

The printer is not receiving

Check whether the power

not light.

power.

cord is correctly plugged into

 

 

the power outlet.

 

 

 

 

 

Check whether the power

 

 

outlet is working by

 

 

unplugging the printer and

 

 

plugging in another device.

 

 

 

Printer sounds like it is

The ribbon is jammed,

Make sure that the ribbon

printing, but it is not.

twisted, or not set correctly

cassette is installed

 

between the print head and

correctly.

Printing is weak.

the print head shield.

 

 

 

 

 

The printer is not set up

Set up the printer for the

 

correctly for the thickness of

paper thickness you are

 

paper you are using.

using. See “Adjusting for

 

 

paper thickness” on page 36.

 

 

 

 

The ribbon is worn out or

Replace the ribbon with a

 

“used up.”

new one.

 

 

 

Printer test works, but printer

Your application program’s or

Check the printer selection

will not print out data from

system software’s printer

of your application software.

the attached computer.

selection is wrong.

 

 

 

 

 

The computer’s system

Check the system software

 

software is not set up

settings. Check the settings

 

properly for the printer or for

for LPT1, COM 1, or COM 2

 

the port you are using.

if you are using the SPC-8K

 

 

Serial Interface.

 

 

 

 

The interface cable is

Check to make sure that the

 

connected incorrectly or

printer interface cable is

 

damaged.

connected correctly. If it is,

 

 

try a different cable.

 

 

 

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Star Micronics LC-1011C, LC-100+ user manual Troubleshooting guide, Problem Possible Cause

LC-100+, LC-1011C specifications

Star Micronics has long been a trusted name in the world of printing technology, renowned for its innovative solutions that cater to various business needs. Among their popular offerings are the LC-1011C and LC-100+ models, which are designed to provide reliable and efficient printing, particularly in the retail, hospitality, and gaming industries.

One of the standout features of the LC-1011C is its compact design, which allows it to fit seamlessly into any workspace. Despite its small footprint, this model is packed with advanced capabilities that make it a powerful tool for businesses. Its high-speed printing technology ensures that receipts, tickets, and labels are produced rapidly without compromising quality, helping to enhance overall productivity.

The LC-1011C is equipped with advanced thermal print technology, which not only reduces energy consumption but also provides smudge-proof, water-resistant prints. This is particularly beneficial in environments where durability is a concern. Additionally, the printer boasts a user-friendly interface and easy-to-load paper design, making it suitable for operators of all experience levels.

In comparison, the LC-100+ model enhances the features of its predecessor with additional capabilities designed for modern businesses. It supports a wider range of media types, including multi-layer receipts and custom-sized tickets. This flexibility allows businesses to tailor their printing needs based on specific operational requirements.

Both models utilize Star Micronics’ versatile communication interfaces, including USB, Bluetooth, and Ethernet options, ensuring compatibility with various devices and systems. This connectivity enables easy integration into existing point-of-sale systems and enhances workflow efficiency.

Another key characteristic of the LC-1011C and LC-100+ is their robust build quality. Constructed to withstand the rigors of everyday use, these printers are designed for longevity, reducing the need for frequent replacements and thus lowering total cost of ownership.

In conclusion, the Star Micronics LC-1011C and LC-100+ printers stand out in the market due to their combination of compact design, advanced printing technology, versatile media support, and robust connectivity options. These features make them ideal choices for businesses seeking reliable, efficient, and user-friendly printing solutions. Whether in a bustling retail environment or a busy kitchen, these printers deliver exceptional performance that can keep pace with the demands of modern operations.