Troubleshooting | Lanier CW2200SP, MP CW2200/MP guide

9.Troubleshooting

7.If the pattern is still patchy, leave the machine for about eight hours. Then, print the test pattern and check the result.

This should resolve the problem. If the test pattern is still patchy, contact your service representative.

•For details about printing the test pattern, see p.163 "Print Nozzle Check Pattern".

•For details about head cleaning, see p.165 "Clean Print-heads".

•For details about head flushing, see p.166 "Flush Print-heads".

162

Image 164

Lanier CW2200SP, MP CW2200/MP appendix Troubleshooting

Contents

User Guide Page Table of Contents Copy 101 103105 117 139 140141 143 This manual uses the following symbols How to Read the ManualsSymbols Used in the Manuals Model-Specific Information Code Xxxx Names of Major Features Page Saving Paper You can search for a description by what you want to do Converting Documents to Electronic Formats Easily Registering Destinations Operating the Machine More Effectively Customizing the Home Screen as You Like Icons of each function are displayed on the Home screen Making Copies Using Various Functions Printing Data Using Various Functions Utilizing Stored Documents Using the Scanner in a Network Environment Preventing Information Leakage Security Functions Monitoring and Setting the Machine Using a Computer Preventing an Unauthorized Copy Front This chapter describes how to start using this machineGuide to Names and Functions of Components Getting Started Rear Guide to Functions of the Machines Options Guide to Functions of the Machines External Options CPL005 Login/Logout key Press to log in or log out Page How to Use the Home Screen Adding Icons to the Home Screen Adding icons to the Home screen using Web Image Monitor Adding icons to the Home screen using the User Tools How to Use the Home Screen Getting Started Registering Functions in a Program Press the Program key Example of Programs Program name Program description Effect Long-term storage Scan Name Suitable for long-term storage Unified-size scanYou can add a digital signature to Scan An important document such as a Turning Off the Main Power Turning On/Off the PowerTurning On the Main Power Getting Started Logging In Using the Control Panel When the Authentication Screen is DisplayedUser Code Authentication Using the Control Panel Logging Out Using the Control Panel Placing Originals Placing Originals on the Original Table Align the original with the fold of the carrier sheet Scanning an Original Using a Carrier SheetStopping originals from feeding Placing Rolled Originals CPT035 Basic Procedure Copy Place the original on the original table Preset Reduce / Enlarge Reducing or Enlarging Originals Zoom You can specify the reproduction ratio in increments of 0.1% Auto Reduce / Enlarge You cannot use the paper bypass location with this function User Auto Reduce / Enlarge JIS, B4 JIS B1 JIS B2 JIS B3 JIS Copy Combined Copying Landscape originals CKN016 Preset Cut Specifying the Length of Copy Paper CutSynchro Cut Synchro Cut 515 mm 364 mm Variable Cut Copy Copying from the Paper Bypass Location , select Matches Copy Copying from the Paper Bypass Location Storing Data in the Document Server Installing the Printer Driver for a Network Connection Installing the Printer Driver for the Selected PortUsing the Standard TCP/IP port Using the SmartDeviceMonitor for Client port Using the IPP port Click Finish Using the LPR port Installation starts Using the SmartDeviceMonitor for Client port Proceed to step Changing the port settings for SmartDeviceMonitor for Client Windows Vista, Windows Server Using Windows Print Server as a Network Printer Windows 7, Windows Server 2008 R2 Installing the Printer Driver for USB Connection Windows XP, Windows Server 2003/2003 R2 Windows Vista, Windows Server Windows 7, Windows Server 2008 R2 Click Next Displaying the Printer Driver Properties Standard Printing Sending a Locked Print File Printing a Locked Print File Using the Control PanelLocked Print Locked Print Printing a Hold Print File Using the Control Panel Hold PrintSending a Hold Print File You can optionally set a file name of a Hold Print file Hold Print Sending a Stored Print File Printing a Stored Print File Using the Control PanelStored Print Press Print Print Basic Procedure When Using Scan to Folder Scan Confirming the user name and computer name You can specify multiple destinations Configure the access permissions for each group and user User name is displayed under Username Keys you can select are as follows Specifying access privileges for the created shared folderRegistering an SMB Folder Press Connection Test to check the path is set correctly Locating the SMB folder using Browse Network Locating the SMB folder manually You can press Up One Level to switch between levels Deleting an SMB Registered Folder Entering the Path to the Destination Manually Basic Procedure for Sending Scan Files by E- mail Registering an E-mail Destination Deleting an E-mail Destination Entering an E-mail Address Manually Basic Procedure for Storing Scan Files User Name Checking a Stored File Selected from the List Specifying the File Type Specifying Scan Settings Document Server Storing Data Document Server Printing Stored Documents Press the Start key 100 Displaying Top Web Image Monitor is divided into the following areas 102 Precautions for Loading Paper Adding Paper and Ink 104 Loading Paper into the Paper Input Location 106 107 108 Make sure that Ready appears on the screen 109 110 Make sure the edge of the paper feeds out of the machine 111 112 Insert the spool into the left flange When loading a 76.2 mm 3 inches paper roll, proceed to step 114 Replace the bars of the output basket 115 Adding Paper and Ink Press the User Tools/Counter key 118 Loading Paper into the Paper Bypass Location Open the front cover Close the front cover Specifying regular sizes using the control panel If a custom size is already specified, press Change Size 123 Specifying paper type using the control panel 124 125 Recommended Paper Sizes and Types This section describes recommended paper sizes and typesInches, 620 mm, 625 mm, 660 mm Mm, 880 mm, 914 mm 36 inches 126 Mm, 880 mm, 914 mm 36 inches 127 Inches, 36 inches 128 Inches, 36 inches 129 A0 , A1 A3 , A4 B1 JIS Thin Paper-Plain Paper B2 JIS 660 × 420 mm , 625 × 880 mm , 625 × B2 JIS B3 JIS B4 JIS Thin Paper-Plain Paper 880 × 1230 mm 880× 615 mm 800 × A0 , A1 A3 , A4 B1 JIS Film Matted Cut paper Sheet 51-190 g/m 2 A0 , A1 A3 , A4 B1 JIS Plain Paper-Middle Thick B2 JIS Plain Paper-Thick Paper B2 JIS B3 JIS B4 JIS 880 × 1230 mm A0 , A1 A3 , A4 B1 JIS Thin Paper-Middle Thick B2 JIS 22 × 34 , C Thin Paper-Thick Paper 34 × 80-125 g/m 2 Regular size Engineering 22 × 34 , C Paper Roll Straighten curled or warped paper before loading Cut PaperTranslucent Paper Adding Ink CPW008 Sending Scanned Documents When Ink Has Run Out Ink Handling ink Storing ink Used print cartridges 145 Replacing an Ink Collector Unit CPW009 148 Indicators This chapter describes basic troubleshooting proceduresJammed Paper, Troubleshooting Maintenance When an Indicator for the Check Status Key Is Lit Check Status screen Status Error Occurred Error has occurred. Then check When Messages AreFor details about connecting to Administrator Panel Tone When You Have Problems Operating the Machine Your service representative Main power switch whileSwitch and make sure the main Minutes, contact your service Problem Causes Solutions Please wait. appears For details about how to log in whenDisplayed Code Authentication Frequency and duration Authentication is set Getting Started Entered Login UserName and Login Password, see Cover before setting the paper Problem Causes Solutions Paper Specifications and AddingSwitch to the Copier screen, Cannot specify the paper Print is disabled Ink has run out Disabled if only one of the four inkReplacement procedure, see Print is disabled Power indicator goes out, and then Wait. Main power will beDetails about turning the main power Power, Getting Started Canceled Limit. is specified, usersCannot print beyond their Guide To view the status of a print job Checking Whether a Nozzle is Clogged When Print Results Are Not SatisfactoryChecking Whether the Print-heads Scratch the Paper Troubleshooting Maintenance Print Nozzle Check Pattern If a nozzle is not firing If a nozzle is not firing, perform head cleaningNormal print results Clean Print-heads Flush Print-heads Adjustment Auto Adjust Head Position Press the User Tools/Counter key Manual Adjust Head Position 169 +1 +2 +3 170 Adjust Print Position 171 172 Adjust Paper Feed 173 Machine has run out of paper 175 Press the User Tools/Counter key When Messages Are Displayed on the Control Panel Message Causes Solutions When the message appears onMax. number of pages per An appropriate number of pages Message Causes Solutions Please wait Access privileges. Only You are not authorized to deleteSize of paper for which With this paper size Messages Displayed When Using the Printer Function Status messages Message Status Setting change Power switch off, thenWhile this message is displayed. Wait a while Stop key was pressed Size, Paper Specifications Are incorrect Settings are correct, and thenJob, press Job Reset Cancel a print job. For details Message Causes Solutions Paper size of n is Font settings Selected filesAccess privileges. Only Select a paper input location That features password protection or When the size of selected fileExceeds 1 GB, print by using a Normally Other messages Authentication or Windows Authentication failed Information has failed Information for LdapFull Classification Code is Classification code To compress the data is Error has occurred Syntax error, etc Occurred SendMaximum file capacity Files of Document Server Maximum Delete some of the files stored Maximum page capacityWas exceeded Exceeded max. pages Number of pages Size to a larger value Reduce the number of files beingSent to the machine Information for user Job Reset is automatically Specify the correct paper type, Login Password are correctHas been cancelled Not correct Logged in user is not For details about how to set Messages Displayed When Using the Scanner Function Computer Machine If you are using anti-virus Address exclusion settings. ForDetails about the procedure for Path. Please check Name or folder name is Incorrectly configured Cannot write on Character that cannot beDevice and machine Used Names, see Specifying the File Ldap server, Connecting Machine/ System SettingsSettings, Scan Specify the scan size and resolution Different orientation may enable Details about the settings for scanResolution and Scan Size, Scan Files. For details about how to delete File being stored has Specify whether to store the data or Exceeded the maximum Not. Scan the pages that were notNumber of pages for one As 1 file? File Resolution. For details about Resolution, see Various ScanCancel to delete To the memory device 197 Memory is full. Cannot Message Causes Solutions Memory is full. Scanning Was canceled LaterFor details about how to set Smtp Free hard disk space Use. Password cannot be Password of a file whose Then change the passwordYou cannot change Use. File name cannot be Check the current status Network error occurred Status Correctly Network error, contact your AdministratorSpecifying the File Name, Scan Folders function cannot contain Updated from the network Destinations or senders Using Web Image MonitorName again Function Selected function 201 Check the resolution Specified in Specify Size Again Capacity Too large for the scale ratioStart key again Size of the scanned Data being scanned is Data is too small Mime or the certificate Device certificate is invalidNew device certificate S/MIME User certificate Selected because itsFor details about the user certificate Certificate is not currently Expired When Messages Are Displayed on Your Computer Screen Scanning modeContact your administrator Misaligned Specify the scan size Scanning size 205 Main power switch Maintenance Using telnetScanner used for the previous Machine is not Check that the previously used Message Causes Solutions Error has occurred Error has occurred Application-specifiedSetting range of the machine Restart scanning Computer Uninstall the Twain driver, When using halftone or high Settings, see RelationshipBetween Resolution and Scan Relationship between scan Cancel the job that is being Follow the instructions to cancelAs the Copier function Processed. For example, press Check the scanner Not available because Connection Tool. For the WIAAddress in the Network Connection Tool Product names of Windows Server 2008 are as follows 211 TrademarksThis chapter describes the trademarks Appendix Index 214 179 215 211 216 2012 EN GB EN US