9. Troubleshooting

Message

Causes

Solutions

 

 

 

"Auto-registration of user

Automatic registration of

For details about automatic registration

information has failed."

information for LDAP

of user information, see Security Guide

 

Authentication or Windows

.

 

Authentication failed

 

 

because the Address Book is

 

 

full.

 

 

 

 

"Classification Code is

• The classification code

Enter the correct classification code.

incorrect."

has not been entered.

 

The classification code has been entered incorrectly.

"Classification Code is

The classification code is not

Select Optional for classification code.

incorrect."

supported with the printer

For details about how to specify

 

driver.

classification code settings, see

 

 

"Configuring Classification Codes",

 

 

Print .

 

 

 

"Collate has been

Collate was canceled.

Turn off the main power switch, and

cancelled."

 

then back on again. If the message

 

 

appears again, contact your service

 

 

representative.

 

 

 

"Command Error"

An RPCS command error

• Check if the communication

 

occurred.

between the computer and the

 

 

machine is working correctly.

 

 

• Check if the correct printer driver

 

 

is being used.

 

 

• Check if the machine's memory

 

 

size is set correctly in the printer

 

 

driver.

 

 

• Check that the printer driver is the

 

 

most up-to-date version available.

 

 

 

"Compressed Data Error."

The printer detected corrupt

• Check the connection between

 

compressed data.

the computer and the printer.

 

 

• Check that the program you used

 

 

to compress the data is

 

 

functioning correctly.

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