Manuals / Star Micronics / Computer Equipment / Printer

Star Micronics DOT MATRIX PRINTERS, LC-1521 Customer service information, Customer response

Models: HA15 80825072 DOT MATRIX PRINTERS LC-1511 LC-1521

1 114

Download 114 pages 30.58 Kb

Page 114

Customer service information

If you experience any technical difﬁculties with your Star printer, please refer to Appendix A How to deal with printing problems. This chapter describes easy methods to diagnose and resolve some of the problems that you may encounter.

For further technical support, you should ﬁrst contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use one of the telephone numbers listed below, depending on the country in which your Star printer was purchased.

Star Micronics Technical Hotline:
North America:	1-908-572-3300
United Kingdom:	44-1277-232036
Hong Kong:	852-2795-2335
Australia:	61-2-748-4300
New Zealand:	64-9-570-1470

Star Micronics FaxBack (Document Retrieval) System:

Requires access to a facsimile machine or board with receive capability

North America:	1-908-572-4004
Star Micronics Bulletin Board Service:
Requires a computer modem
North America:	1-908-572-5010
United Kingdom:	44-1494-461395
France:	33-1-305807
Germany:	49-69-780929
Netherlands:	31-73-424485
Australia and New Zealand:	61-2-748-2960

Customer response

Star Micronics Co., Ltd. invites your suggestions and comments on your printer and this manual. Please address your correspondence to Attn: Product Manager

Worldwide Headquarters

STAR MICRONICS CO., LTD.

536 Nanatsushinya, Shimizu,

Shizuoka, 424, Japan

North and South America Markets

STAR MICRONICS AMERICA, INC.

70- D Ethel Road West

Piscataway, NJ 08854-5950

European Market

STAR MICRONICS DEUTSCHLAND

GMBH

Westerbachstraße 59

D-60489 Frankfurt

F.R. of Germany

U.K. Market

STAR MICRONICS U.K. LTD.

Star House

Peregrine Business Park

Gomm Road, High Wycombe

Bucks. HP13 7DL, U.K.

Australian Market

STAR MICRONICS PTY. LTD.

Unit A/107-115 Asquith Street,

Silverwater, NSW 2141

Australia

New Zealand Market

STAR MICRONICS (N.Z.) LTD.

64 Lunn Ave. Mount Wellington

P.O. Box 6255, Wellesley St.,

Auckland, New Zealand.

Asian Market

STAR MICRONICS ASIA LTD.

18/F Tower 2, Enterprise Square

9 Sheung Yuet Road, Kowloon Bay, HONG

KONG

Image 114

Star Micronics DOT MATRIX PRINTERS, LC-1521, LC-1511, HA15 80825072 Customer service information, Customer response

Contents

LC-1511 LC-1521 USER’S MANUALDOT MATRIX PRINTERS CE Manufacturers Declaration of Conformity Federal Communications CommissionRadio Frequency Interference Statement EC Council Directive 89/336/EEC of 3 MayTrademark acknowledgments About this manual ribbon cassette installation, loading paper, connecting toChapter 1 Printer Setup Chapter 2 Control Panel OperationsContents Chapter 5 Using the Printer with Windows 3.1 Chapter 3 Using the EDS ModeChapter 4 User Setup Utility Chapter 6 Using the printer with Windows 95Appendix A Troubleshooting Appendix B Speciﬁcations Chapter 8 Using the Printer with MS-DOSChapter 10 Optional Accessories Chapter 9 Paper HandlingPage Chapter 1 Printer Setup Choosing a place for the printer2 Printer Setup Unpacking the printerGeneral guide General guide4 Printer Setup Opening the front coverRemoving the protective materials Removing the protective materials Installing the platen knob Installing the ribbon cassette6 Printer Setup Installing the ribbon cassette Tension knobRibbon cassette Cut-out 8 Printer Setup Removing the ribbon cassetteInstalling the paper guide Installing the paper guide10 Printer Setup Standing up the paper guideConnecting to a power outlet and turning power on and off Connecting to a power outlet and turning power on and off12 Printer Setup Loading fanfold paperLoading fanfold paper 14 Printer Setup Loading fanfold paper Turn on the printer16 Printer Setup Printing on fanfold paperParking fanfold paper Unparking fanfold paperParking fanfold paper Using the tear-off function Connecting to your computer18 Printer Setup Connecting to your computer Switching between on-line and off-line Chapter 2 Control Panel OperationsEntering the Font Lock Mode Font lock will not function if you are using Windows Truetype fontsSelecting a font Selecting a fontEntering the Pitch Lock Mode Setting the character pitchPitch lock will not function if you are using Windows Truetype fonts 22 Control Panel OperationsForm feed fanfold paper Line feedPaper eject cut-sheet paper Micro feedSelecting the Quiet Print Mode Setting the top of form positionTear-off function fanfold paper 24 Control Panel OperationsChanging the auto load position Changing the auto load positionSaving a macro Clearing the printer’s buffer26 Control Panel Operations Initializing the printer Entering the Multi-part ModeChapter 3 Using the EDS Mode About EDS Mode settingsEntering the EDS Mode Selecting a bank Selecting a switchChanging a switch setting Selecting a bank30 Using the EDS Mode Printing the current switch settingsChecking the settings of switches in a bank Exiting the EDS ModeBANK A Switch 1 Emulation EDS Mode SettingsEDS Mode Settings Switch 2 Character TableBANK B Switch 1 Graphics Direction 32 Using the EDS ModeSwitch 6 Multi-Part Mode Switch 2 Auto Tear-off LongSwitch 6 Quiet BANK C Switches 1, 2 Print ModeSwitches 3, 4, 5 Print Pitch EDS Mode SettingsSwitch 5 CR Centering Position 34 Using the EDS ModeBANK D Switches 1, 2, 3, 4 Page Length BANK E Switches 1, 2, 3, 4, 5 Code Page/International Character SetEDS Mode Settings Canadian FrenchCountry 36 Using the EDS ModeName RemarksCommonly used for DOS EDS Mode Settings#928 #77238 Using the EDS Mode BANK F Switches 1, 2, 3, 4, 5 NLQ Font Selection EDS Mode SettingsChapter 4 User Setup Utility Installing the User Setup UtilityStarting the User Setup Utility Starting the User Setup UtilityChanging the General, Font, Paper and Adjust Settings 42 User Setup UtilityTo select a window To select a setting box Adjusting the dot alignmentAdjusting the dot alignment To change a settingChanging the printer port Saving setup data in a conﬁguration ﬁle44 User Setup Utility Port Lpt1 Com1 Com2Exiting the User Setup Utility Importing setup data from a conﬁguration ﬁleReturning to default settings Using the Help menuChapter 5 Using the Printer with Windows Setting up for printing with Microsoft WindowsSetting up for printing with Microsoft Windows 3.1 48 Using the Printer with Windows Getting ready to printPrinting a document Printing a documentInstalling TrueType fonts 50 Using the Printer with WindowsSelecting fonts in Windows applications Selecting fonts in Windows applicationsChapter 6 Using the printer with Windows Setting up the printer in WindowsSetting up the printer in Windows 95 54 Using the printer with Windows Preparing to print Preparing to printthe Microsoft Windows 95 User’s Guide 56 Using the printer with Windows Printing a documentPrinting a document Printing a documentTo print from any Windows 95 application, proceed as follows 58 Using the printer with Windows Installing TrueType fontsChapter 7 Using the Printer with OS/2 Warp Setting up for printing with OS/2 Warp60 Using the Printer with OS/2 Warp Getting ready to printPrinting a document Chapter 8 Using the Printer with MS-DOS Setting up for printing with MS-DOSCut-Sheet Paper Manual Feed Chapter 9 Paper HandlingSelecting paper types Cut-Sheet Paper with Optional Automatic Sheet Feeder4.5″ to 16.5″ / 114 to 419mm Adjusting for paper thicknessAdjusting for paper thickness Backing sheetAutomatic fanfold feeding Manual sheet feeding64 Paper Handling Clearing paper jams Clearing paper jamsChapter 10 Optional Accessories Automatic Sheet Feeder SF-15HAPreparing the printer Pull Tractor Unit PT-15HA Serial Interface Unit IS-8H192 and IS-32H768Pull Tractor Unit PT-15HA 68 Optional Accessories Speciﬁcations IS-8H192Speciﬁcations IS-32H768 Serial-to-Parallel Converter SPC-8K Serial-to-Parallel Converter SPC-8KSpeciﬁcations Appendix A Troubleshooting Testing the printerShort test Hexadecimal dump Hexadecimal dumpLong test 72 Troubleshooting DOT ADJUSTMENT SETTING DRAFTAdjusting the dot alignment Problem Troubleshooting guideTroubleshooting guide Possible Cause74 Troubleshooting ProblemPossible Cause Troubleshooting guide ProblemPossible Cause 76 Troubleshooting ProblemPossible Cause Troubleshooting guide ProblemPossible Cause 78 Troubleshooting ProblemPossible Cause To check the default printer selection Checking system software settings in WindowsChecking system software settings in Windows To check the driver setupChecking system software settings in MS-DOS 80 TroubleshootingTo check the port Appendix B Speciﬁcations Cut-sheet manual feeding 82 SpecificationsPaper Cut-sheet with optional automatic sheet feederMonochrome Y9WH, Black only Appendix C Interface Pin Outs Parallel InterfaceOptional Serial Interface IS-8H192 and SPC-8K Appendix D Character Sets Standard Italic Character Set International Character Set86 Character Sets IBM Character Set #2 Code Page #437 IBM-PC Character Set #1Code Page #850 Multi-lingual IBM Special Character SetCode Page #860 Portuguese Code Page #861 IcelandicCode Page #866 Russian 88 Character SetsCode Page #863 Canadian French Code Page #865 NordicCode Page #3843 Polish Code Page #3841 Gost-RussianCode Page #3844 CS2 Code Page #3845 HungarianCode Page #3848 Brazil-ABICOMP 90 Character SetsCode Page #3846 Turkish Code Page #3847 Brazil-ABNTCode Page #851 Greek Code Page #1001 ArabicCode Page #737 Greek Other characters are the same as those for Code Page #437Code Page #2001 Lithuanian-KBL 92 Character SetsCode Page #869 Greek Code Page #928 GreekCode Page #3001 Estonian1 Code Page #774 LithuanianCode Page #3002 Estonian2 Code Page #3011 Latvian1Code Page #3031 Hebrew 94 Character SetsCode Page #3012 Latvian2 Code Page #3021 BulgarianFont and Character Set Control Commands Appendix E Printer Control CodesPrint Pitch Control Commands Top/Bottom Margin and Vertical Tab Commands96 Printer Control Codes Special Print Mode Commands Bit Image Graphic CommandsForm Feed and Related Commands Horizontal Print Position Control Commands Line Spacing CommandsDownload Character Commands 98 Printer Control CodesDescription Horizontal Print Position Control Commands ContinuedOther Commands ModeAppendix F Glossary adjustment leverSwitch settings Centronics cableAppendix G Control Panel Operation Guide Page Page Page Page Customer service information Customer response