Star Micronics XB24-250 II Troubleshooting, Problem, Possible Cause, it cool. Check the air vents

50 Troubleshooting

Problem	Possible Cause	Recommended Action
Printer case is hot.	The printer’s air vents are	Switch off the printer and let
	blocked or obstructed.	it cool. Check the air vents
		on the bottom of the printer
		to see if they are blocked.
		Remove the obstruction if
		possible. If the problem
		persists, return the printer to
		your dealer for repair.
Printer makes excessive	The front cover is removed.	Replace the front cover.
noise.
	The printer is vibrating.	Move any objects that are
		touching the printer.
		Make sure that the printer is
		on a level steady surface.
Printer prints past the edge	Incorrect margin settings	Choose different margin
of the paper.	are selected by your	settings from your
	application program.	application program.
	The paper guide is not	Remove the paper and
	positioned correctly.	adjust the position of the
		paper guide. Reload the
		paper and try printing again.
	The ribbon is jammed,	Make sure that the ribbon
	causing the print head to	cassette is installed
	jam.	correctly. See “Installing the
		ribbon cartridge” on page 5.
	Paper is jamming, causing	Remove all paper from the
	the print head to jam.	printer and reload it. Try
		printing again.
		Set up the printer for the
		paper thickness you are
		using. See “Adjusting for
		paper thickness” on
		page 39.