Warranty Coverage
Star Trac commercial exercise equipment (.Product.) is warranted to be free of all defects in material and workmanship.
Star Trac warrants all structural frameworks for a period of 10 years. This limited warranty on structural frame does not include coatings. The following moving parts are warranted for 5 years; rotary bearings and structural moving parts. All unlisted parts, handles and accessories are warranted for 1 year. Upholstery is warranted for 6 months.
Who is covered
The original purchaser or any person receiving the product as a gift from the original purchaser.
Who pays for transportation and insurance for service
If the Product or any covered part must be returned to a service facility for repairs, We, Star Trac, will pay all transportation and insurance charges for the first year. You are responsible for transportation and insurance charges during the second and third years (if applicable).
What Star Trac will do to correct covered defects
We will ship to you any new or rebuilt replacement part or component, or, at our option, replace the Product. Such replacement parts are warranted for the remaining portion of the original warranty period.
What is not covered
Any failures or damage caused by unauthorized service, misuse, accident, negligence, improper assembly or installation, debris resulting from any construction activities in the Product’s environment, rust or corrosion as a result of the Product’s location, alterations or modifications without our written authorization or by failure on your part to use, operate and maintain the Product as set out in your Operation Manual (.Manual.).
All terms of this warranty are void if this product is moved beyond the continental borders of the United States of America (excluding Alaska, Hawaii and Canada) and are then subject to the terms provided by that country’s local authorized Star Trac representative.
Operation Manual
It is very important that you read and review this manual before operating the Product. Remember to perform the periodic maintenance requirements specified in the Manual to assure proper operation and your continued satisfaction.
How to get parts and service
Contact Star Trac Customer Support Services Monday through Friday from 8:00 a.m. to 6:00 p.m. Pacific Standard Time, and tell them your name, address and the serial number of your Product. They will tell you how to get a replacement part, or, if necessary, arrange for service where your Product is located or advise you on how and where to ship the Product for service.
Visit us on line at
Customer Services Hot Line: 1 800 503 1221
Fax: 1 714 669 0739 support@startrac.com
International Customer Services: +1 714 508 3796
Fax: +1 714 669 0739
IntlSupport@startrac.com or ServiciosEnEspanol@startrac.com
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