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SUPER MICRO Computer SUPER, P3TDDR user manual Frequently Asked Questions

Models: SUPER P3TDDR

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Chapter 3: Troubleshooting

3.If you still cannot resolve the problem, include the following information when contacting Supermicro for technical support:

•Motherboard model and PCB revision number

•BIOS release date/version (this can be seen on the initial display when your system first boots up)

•System configuration

An example of a Technical Support form is on our web site at

< http://www.supermicro.com/techsupport/contact_support.htm >.

4.Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at < support@supermicro.com > or by fax at (408) 503-8019.

3-3 Frequently Asked Questions

Question: What are the various types of memory that the P3TDDR motherboard can support?

Answer: The P3TDDR has four 184-pin DIMM slots that support up to 4 GB of registered, unregistered, ECC and non-ECC DDR-RAM. However, all the memory you install must be the same; you cannot mix registered/unregis- tered, ECC/non-ECC memory modules. Please refer to Chapter 2 for addi- tional information and installation procedures.

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing problems with your system. Updated BIOS files are lo- cated on our web site at < http://www.supermicro.com >. Please check our BIOS warning message and the info on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your BIOS before downloading. Select your motherboard model and download the BIOS file to your computer. Unzip the BIOS update file and you will find the readme.txt (flash instructions), the awdflash.exe (BIOS flash utility) and the BIOS image (xxxx.bin) files. Copy these files onto a bootable floppy and reboot your system. It is not necessary to set BIOS boot block protection jumpers on the motherboard. At the DOS prompt, enter the command "awdflash." Type in the BIOS file that you want to update (xxxx.bin).

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SUPER MICRO Computer SUPER, P3TDDR user manual Frequently Asked Questions

Contents

Super Page About This Manual Manual Organization PrefaceTable of Contents AwardBIOS TroubleshootingAppendices Overview ChecklistChapter Introduction Headquarters Contacting SupermicroEurope Asia-PacificSuper P3TDDR Super P3TDDR P3TDDR Quick Reference Jumpers Description Default SettingConnectors Description VIA 266T Chipset System Block Diagram CPU Motherboard FeaturesCD Utilities Memory Support and AGP Capability Recovery from AC Power LossChipset Overview PC Health Monitoring Environmental Temperature ControlCPU Fan Auto-Off in Sleep Mode Hardware Bios Virus Protection Acpi FeaturesAuto-Switching Voltage Regulator for the CPU Core CPU Overheat LED and ControlBios Support for USB Keyboard Slow Blinking LED for Suspend-State IndicatorReal Time Clock Wake-Up Alarm Main Switch Override MechanismWake-On-LAN WOL Power SupplyExternal Modem Ring-On Super I/O Precautions Chapter InstallationStatic-Sensitive Devices UnpackingHeatsink Processor InstallationProcessor Mounting the Motherboard in the Chassis Memory Module Installation See Figure Installing DIMMsI/O Port Locations and Definitions I/O Port/Control Panel Connector LocationsFront Control Panel Front Control Panel ConnectorsInfrared Connector Connecting CablesPower Supply Connector Overheat LED Power ButtonReset Button HDD Hard Disk Drive LED Power LEDATX PS/2 Keyboard and PS/2 Mouse Ports Universal Serial Bus USBWake-On-Ring WOM1 Serial PortsWake-On-LAN WOL1 Chassis Intrusion Fan HeadersFront Side Bus Speed Jumper SettingsExplanation Jumpers Scsi Ch A/B Termination Cmos ClearKeyboard Wake-Up VGA Enable/Disable Scsi Enable/DisableSpeaker Enable/Disable LAN Enable/DisableParallel Port, Floppy/Hard Disk Drive and Scsi Connections Parallel Port ConnectorIDE Connectors Floppy ConnectorUltra Wide Scsi Connector Must reboot the system before moving on to the next item on Installing Software DriversTroubleshooting Procedures Chapter TroubleshootingBefore Power On No PowerMemory Errors Technical Support ProceduresFrequently Asked Questions Question Whats in the CD that came with my motherboard? Shared IRQs Returning Merchandise for ServiceSuper P3TDDR User’s Manual System Bios Chapter AwardBIOSHow To Change the Configuration Data Starting the Setup UtilityMain Bios Setup Running SetupMain Setup Features Main Bios Setup MenuDate/Time Drive A/Drive BIDE HDD Auto-Detection Access ModeIDE Primary Master IDE Primary Master/Slave PIOVideo IDE Primary Master/Slave UdmaHalt On Base Memory/Extended Memory/Total MemoryAdvanced Bios Features Advanced Bios SetupBoot Up NumLock Status Quick Power-On Self TestTypematic Rate Setting Auto Detect DIMM/PCI CLKTypematic Rate Chars/Sec Typematic DelayOS Select For Dram 64MB Pwron After PWR-FailAdvanced Chipset Features Video Bios Shadow System Bios CacheableHost & AGP Bridge Control Memory Parity / ECC CheckIDE Prefetch Mode PCI Delayed TransitionPCI Master 0 WS Write On-Chip IDE Channel 10/11Onboard FDC Controller Integrated PeripheralsIR Transmission Delay Uart Mode SelectUR2 Duplex Mode Use IR PinsECP Mode Use DMA Parallel Port ModeEPP Mode Select Hardware Monitors CPU Warning TemperaturesCPU L2 Cache Processor FeaturesCPU L1 Cache Processor Number Feature PnP/PCI ConfigurationsCPU L2 Cache ECC Checking CPU RatioReset Configuration Data PNP OS InstalledPCI Slot 1/2/3 IRQ Select USB and LAN2 IRQ SelectPCI/VGA Palette Snoop Power ManagementAssign IRQ for VGA Assign IRQ for USBSuspend Mode Power Management OptionHDD Power Down Acpi FunctionKB Power On Password Power on FunctionVideo Off Option Video Off MethodHot Key Power On Boot-up DevicesRTC Alarm Resume Boot ROM OrderSecond Boot Device First Boot DeviceThird Boot Device Boot Other DeviceSet Supervisors Password Security SetupSet Users Password Security OptionExit Setup Load Fail-Safe Defaults Save & Exit SetupLoad Optimal Defaults Exit Without SavingPost Beep Codes Appendix a AwardBIOS Post MessagesError Messages Diskette Drives or Types Mismatch Error RUN Setup Memory Verify Error at Memory Address Error atMemory parity Error at Bios ROM checksum error System halted Keyboard error or no keyboard presentMemory test fail Manufacturing Post loopDebuggig LED Encoding Appendix B AwardBIOS Post CodesPost hex Description Appendix B AwardBIOS Post Codes Super P3TDDR User’s Manual Appendix B AwardBIOS Post Codes Super P3TDDR User’s Manual Beep Code Error Message Description Appendix C AwardBIOS Beep CodesSuper P3TDDR User’s Manual