SUPER MICRO Computer X7DBE, X7DB8 user manual Technical Support Procedures, Memory Errors

Models: X7DB8 X7DBE

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X7DB8/X7DBE User's Manual

2.The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.

3.If the above steps do not fix the Setup Configuration problem, contact your vendor for repairs.

NOTE

If you are a system integrator, VAR or OEM, a POST diagnostics card is recommended. For I/O port 80h codes, refer to App. B.

Memory Errors

1.Make sure that the DIMM modules are properly and fully installed.

2.Check if different speeds of DIMMs have been installed and verify that the BIOS setup is configured for the fastest speed of RAM used. It is recommended to use the same RAM speed for all DIMMs in the system.

3.Make sure that you are using the correct type of DDR2 Fully Buffered (FBD) ECC 533/667 SDRAM (*recommended by the manufacturer.)

4.Check for bad DIMM modules or slots by swapping a single module between four slots and noting the results.

5.Make sure that all memory modules are fully seated in their slots. As an in- terleaved memory scheme is used, you must install two modules at a time, beginning with Bank 1, then Bank 2, and so on (see Section 2-3).

6.Check the position of the 115V/230V switch on the power supply.

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note that as a motherboard manufacturer, Supermicro does not sell directly to end-us- ers, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specific system configuration that was sold to you.

1.Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked Ques- tion' (FAQ) sections in this chapter or see the FAQs on our web site (http:// www.supermicro.com/support/faqs/) before contacting Technical Support.

2.BIOS upgrades can be downloaded from our web site at (http://www.supermicro. com/support/bios/)

Note: Not all BIOS can be flashed; it depends on the modifications to the boot block code.

3.If you still cannot resolve the problem, include the following information when contacting Supermicro for technical support:

3-2

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SUPER MICRO Computer X7DBE, X7DB8 user manual Technical Support Procedures, Memory Errors