SVAT Electronics CLEARVU9 Frame Message, But nothing is recorded, See Recording MODES, pg.19

		SVAT ELECTRONICS
		now you can see
While archiving video, I receive a “Fail	•	Your chosen dates/times do not contain any video or data. Choose a larger, or alternate time
to Archive Data. Retry again” error		frame.
message.
The camera’s image appears on screen,	•	Look in the top right corner of the frame which the camera is displayed. If you see a green
but nothing is recorded.		it means that the camera is in motion detection mode but currently there is no movement
		happening (so no footage is being recorded). If there is nothing in the top right corner, it
		means you have set your schedule to have the camera cease recording. For more information,
		see RECORDING MODES, pg.19.
The camera is not displayed on the Live	•	Check the camera’s video cable and connections.
Display screen. It is just a blue box with	•	Check the DVR’s video cable and connections.
the words NO SIGNAL.
	•	Check the camera’s power supply.
	•	The camera may be in COVERT mode. Go to General>Camera>Camera Title and see if anything
		under the COVERT heading is checked to ON.
My PTZ camera (not included) is not	•	Verify the channel, protocol, and baud rate with the PTZ camera’s instruction manual or the
working. The picture is displaying, but I		manufacturer of the camera.
can not control the camera.
The camera picture is too dark.	•	If using at night, make sure your camera’s subject is no more than 15ft away (may vary based
		on amount of ambient light available).
	•	If using during the day, your camera may not be getting enough light. Adjust the sunshade by
		sliding it backwards to let in more light.
	•	Adjust the camera’s brightness settings on the DVR by going in to General>Camera> Color
		Setup and adjusting the brightness and contrast. For more information on adjusting color
		settings, refer to pg.28.
	•	Move your camera to another location.
The color on the camera picture is too	•	These cameras have been designed with a high resolution lens which allows you to see crisp,
yellow, blue, etc.		clean images. The best lighting for this system is by using incandescent lighting. Other lighting
		effects will alter the color. You can adjust the color of the cameras on the DVR by going in
		to General>Camera>Color Setup and turning the color up or down as needed. For more
		information on adjusting color settings, refer to pg.36.
I can’t see at night with my IR night	•	The night vision turns on automatically when light levels drop. These cameras are spec’d at
vision camera		10-15ft in the dark. If you placed these cameras outdoors in the open, the night vision will
		be reduced as there is nothing to reflect the IR emitted from the camera. To help increase the
		viewing capabilities add additional lighting to the area.
Video footage plays slow and choppy	•	Try adjusting the Max TX Speed on the DVR. Go to General>System>Network and choose a
when viewing the DVR over a remote		higher number. Please note that choosing a higher connection speed will result in smoother
connection.		viewing, but will slow down the speed on your network.
	•	If multiple users are connected to the same DVR, viewing speed will significantly decrease. Try
		accessing the DVR at a later time.
	•	This may be due to the speed of your internet’s network connection. Check with your ISP
		(Internet Service Provider) if playback is still slow and choppy after completing the two
		suggestions above.
My browser keeps freezing	•	Make sure you have an up to date browser and that the proper ActiveX options are selected. If
		they are, you may need to re-install your browser. (Internet Explorer version 6 or higher)

CLEARVU9 99