Symantec 21197367 manual About problems during activation

Getting started 19

Activating your product

3Follow the on-screen instructions to activate or renew your product.

4In the window that appears, click Done.

To activate your product from the main window

1In the Norton Internet Security main window, do one of the following:

1If you purchased a subscription version of a retail product, click Activate Now.

1If the product came installed on your computer, click Activate Online Now.

1If you want to renew the subscription of your product, click Renew.

You can also activate or renew the subscription of your product from any non-admin user account.

2Follow the on-screen instructions to activate or subscribe your product.

3In the window that appears, click Done.

About problems during activation

If you cannot connect to the Symantec servers to activate your product, first check your Internet connection. You then need to see if you have parental control software, either installed or through your ISP, that might block the connection.

A connectivity problem can occur if you use parental control software. If you suspect that parental controls might block the connection, you can configure the parental controls so that they do not block the activation procedure. You need to log in to your parental control software or to the Internet through your ISP as an administrator to change your configuration.

If you use a proxy server to connect to the Internet, you must configure the proxy settings. To use the ProxyServer option, go to the Norton Internet Security main window, and then click Settings > Network > NetworkSecuritySettings>ProxyServer>Configure.