6 Troubleshooting
Removing incomplete Installations
When inserting the SysKonnect
Adapter installed, Marvell Configuration Utility not found
The Marvell installation package installs both the Marvell Configuration Utility and the Windows driver. The Marvell Configuration Utility is accessed by
The Marvell Configuration Utility will only function properly if prior to the setup the adapter is installed properly. When the adapter is inserted and then the Marvell Configuration Utility is called without installing the Windows driver, the Marvell Configuration Utility will be installed but some of the tabs will be disabled and the LINK INFORMATION status will indicate Card Un-
plugged or Not Connected.
To install the Marvell Configuration Utility after the adapter has already been installed under Windows:
1.Verify that no previous version of the Marvell Configuration Utility is present on your sys- tem. Use ADD/REMOVE PROGRAMS in the Control Panel.
If any version of the Marvell Configuration Utility is listed, highlight it and click REMOVE.
2.In the Device Manager, with the adapter inserted, verify that the adapter is listed.
If the adapter is not listed in the Device Manager, do not continue with these steps. Instead, reboot the computer and install the adapter driver and the Marvell Configuration Utility according to the installation instructions provided in this manual.
If the adapter is listed, proceed with step 3 to install the Marvell Configuration Utility.
3.Insert the SysKonnect
4.Click EXIT on the SysKonnect screen that appears (the adapter is already installed (do not run the SysKonnect installation software)).
5.
6.
7.Click EXPLORE.
8.Make sure that the adapter is inserted.
9.Find the file PROSet.msi in the root of the SysKonnect
10.
11.In the window “Setup Type”, select Typical.
12.Click NEXT.
13.Click INSTALL.
14.Once the installation is complete,
15.If the Marvell Configuration Utility does not detect the adapter, see section “Uninstalling earlier Versions of the Marvell Configuration Utility” on page 56.