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Tally Genicom 2150, 2250 manual Troubleshooting

Models: 2250 2150

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Reference manual	Troubleshooting

Troubleshooting

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Many of the faults and problems which may occur while using the printer are minor problems which you can solve yourself. The following chapter should help you to distinguish between a simple operating error and a major malfunction.

This chapter provides information on the rectification of faults without the assistance of specially trained personnel. Follow the advice and tips in this chapter if your printer is not working correctly.

Important notes on the care and maintenance of your printer can be found at the end of this chapter.

Repairs should only be performed by authorised service personnel.

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Tally Genicom 2150, 2250 manual Troubleshooting

Contents

Reference manual Matrix printer Table of contents Loading paper HandlingMenu Mechanical adjustments to the printer Extended settingsLoading firmware TroubleshootingCare and maintenance 107 Mtpl Emulations 112Interfaces 156 Character sets 144157 162Options and Accessories 180 Specification 169Index 202 Printer at a glance Printer in fanfold paper mode Paperways Standard printerOptionen Unpacking the printer InstallationPlacing your printer Reference manual Installation Checking the printer voltage 120 Connecting the printer Print Switching on the printer Control panel LC display Online Tractor1 TearExample Online mode Setup keyOnline key Offline mode Offline Tractor1 Park LoadLF/FF key Adjust Paperway Menu Char Setup modeMessage Meaning Messages in the LC displayKey functions when turning on the printer Changing the ribbon cassette Print head becomes hot during print Ing. You should therefore let it cool downFor some time before touching it We recommend use of genuine ribbon cassettes only Print Print Paper path quick selection SettingsOnline Single Load Load paper from SingleDensity and font Adjust Paperway MenuTemporarily Font CPIRoman NLQ Set Exit Adjust Paperway Menu CharFanfold paper Loading paperPrint Print Print Do not tension the paper excessively to Be problems in the feeding processAvoid tearing the perforation holes do Not allow excessive slack since in thisOnline Tractor1 Single sheets Print Online Single Load Handling Paper transportMaximum value of the paper return feed is 22 inches Moving the paper to the tear position Tear position Tractor1Online Tear Exit Setting the print head gap SettingsHead= Set Exit HeadTOF Setting the tear positionSetting the first printing line TOF FormAdj= 12/72* Set Exit Programming via the control panel MenuAdjust Paperway Menu Char Enabling access to menu mode Calling up the menuMenu configurations Status Next BackLoad Menu=1 Set Menu handlingExample Save settingsSelecting the LC display language Online Tractor1 Tear Adjust Paperway Menu CharEnglish * Set Exit MenLock Language Back NextTerminating Setup mode German * Set ExitGes.Men Sprache Rück Vor ASF-R3 ASF-F3 Menu structureParameter group Description Menu description tableOCR-B NLQ OCR-B LQ OCR-A NLQ OCR-A LQ Mtpl Interfaces XON/XOFF See Character sets Brascii Referenzhandbuch Das Menü Adjustable range may also be set outside the specification See Setting the AGA function Sequences Barcode Programmer’s Application Manual Setting AutoTRA=T1=T2=T3 Menu settings example Test functions Testmode InitializingHold the key Online until Testmode is shown in the display Functions and Adjustments Ascii test with 80 or 136 characters per line Back Next Printer self-test Rolling AsciiMake sure that the selected format Ascii 80 or Ascii Matches your paper format otherwise the printer may beLF/FF Adjust Paperway Menu Char Testmode Off ParkExiting Rolling Ascii test mode Printout in Hex-Dump Interface test Hex-DumpOffline H-Dump Park LF/FF Dump BackTerminating Hex-Dump Mechanical adjustments to the printer Setting the Formlen FunctionFormlen AGA Back Formlen=12 * Set Exit AGA=always Setting the AGA functionSetting the Paphand Paphand CX-bidHead up Pagewid Back Next Increasing the printhead gap Head up Head Up=Off SetPrinting is possible in the protected area Pagewid=136/10* Set Exit Paper width PagewidLeftzon Rightzo Back Next Leftzon=Off * Set Exit Left-hand area LeftzonLeftzon Rightzo Back Next Rightzo=Off * Set Exit Right-hand area RightzoPhysical left margin Physlm Physlm BackPhyslm= 0/10 * Set Exit Paphand CX-bid Back Next CX-bid=On * Set Exit Bidirectional parallel interface CX-bidBeep at paper end Sound Line wrap WrapWrap Sound Back Wrap=On * Set ExitSound=On * Set Exit Settings for paper with dark back Pap.backSingle Pap.back Back Normal/darkSingle Pap.back Back Next Single=On * Set Exit Deactivate single sheet feeder SingleSetting for printing copy paper HvyForm HvyForm Back NextHvyForm=Off * Set Exit Reduced power consumption SleepMod SleepModSleepMod=On * Set Exit Download firmware Loading firmwareTroubleshooting Troubleshooting Display remains dark Display is lit, but the printer does not print Problems with the paper feed Park positionTion with the key ↓ Paper jam fanfold paper Paper jam single sheets Paper does not move to tear off position100 Print is too pale Problems with the print qualitySmudged print 101First line is not completely printed out at the top Dots within characters are missing102 103 Error messages via the displayHardware Alarm Frame ErrorOverrun Error Serial interface, protocol105 Eject ErrorAdditional display messages 107 Care and maintenanceReplacing the fuse T2,5AH/250V108 Cleaning the interior Cleaning the housingDo not use abrasive cleaners. Never use solvents 109110 PlatenRibbon Upper friction Carriage shafts111 Emulations General Escape sequences112 Sequences? What are escapeMtpl sequences What are control codes?Input $$ procedureOutput 114115 How are escape sequences used?116 Example in BasicExample in Pascal Printout117 118 List of available control codes119 120 ESC*F 121122 123 LQ Ocra 124125 126 127 128 129 130 131 Escm 132Escp 133Esct 134PLU 135136 137 Barcode138 139 US Postnet Barcode140 LC printing141 List of additional command codesHeader Function 142143 Configuring the printer for your computer144 Character sets145 Mtpl character setDec 123 124 125 126 Hex Mtpl international substitution charactersSwedish German Portuguese French Italian Spanish Norwegian 146147 OCR-A character set148 OCR-B character set149 Available character sets and Fonts150 151 Brascii 152153 Scalable fonts154 155 156 Interfaces157 Connector no Direction Signal Printer- PC158 Connector no Direction Printer- PC Signal159 Serial interface V.24/RS232C160 PC/AT 9-pin Printer 9-pin Interface cable serial interfacePC/AT 25-pin Printer 9-pin 161Input signals Output signals Signal Function162 163 Memory mode XON/XOFF Memory mode Robust164 165 ENQ/STX protocolETX/ACK protocol ACK/NAK protocol166 167 Parity Transmission rateData bits Stop bits 168Specification Printer specifications169 NLQ 170Fonts 171172 Paper feed 173174 Service life175 Interface specificationsSerial interface 176177 Paper specifications standard printerSingle sheet, manual single Sheet feeder, single-layer 178Set of forms 179Options Options and AccessoriesAutomatic single sheet feeder, front ASF-F Automatic single sheet feeder, rear ASF-RSerial interface adapter Tractor 3, rearOthers 181Preparing the printer Automatic single sheet feeder, front ASF-FVia an application program Vated183 Installing the ASF-F184 185 Inserting paper186 Installing the ASF-R Automatic single sheet feeder, rear ASF-R187 188 189 190 191 Inserting paper192 193 TractorInstalling the tractor Loading paper is described in chapter194 195 196 197 Paper specifications198 Single sheet, ASF-F Single-layer 199Single sheet, ASF-R Single-layer 200Ribbon cassettes AccessoriesProgrammer’s application Manuals202 Index203 204 205 063199A