TANDBERG D1440902 Troubleshooting, System requirements, Others cannot hear you, PC requirements

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Troubleshooting

Others cannot hear you

If the other call participant(s) cannot hear you, make sure your microphone is properly connected and not muted.

You cannot hear others

If you cannot hear the other participant(s), the problem could be audio not being sent from their end. If you think this is the case, ask them to perform the microphone check described above.

If audio is indeed being sent, make sure your loudspeakers or headphones are connected. Check all volume controls:

•Your headphones or loudspeakers may have their own volume buttons or switches.

•The Windows volume settings will override all other volume controls. Look for the loudspeaker icon in your systray to open and/or unmute.

•Movi has its own volume settings.

Other audio issues

If call participants are experiencing distorted sound, very low sound, or echos:

1.Check whether any of you have enabled microphone boost, echo cancellation, gain control, noise reduction, digital effects or similar features for your audio devices.

2.Turn all such audio device features off for Movi to work optimally.

Conference information
Move the cursor over the video window to display	in the top right
corner, which opens Conference information. Your IT administrator
may request this information from you for troubleshooting purposes.
D1440902 TANDBERG MOVI USER GUIDE	9

System requirements

PC requirements

•Processor

Any processor supporting SSE2 (such as Pentium IV) or better

•Memory

512MB RAM or more

•Operating system

Windows XP SP2 or later, Windows Vista, or Windows 7

•Connection

IP network connection (broadband, LAN, wireless)

At least 24 kbps is required for an audio connection. For a video connection, the recommended minimum is 128 kbps.

•Graphics card

OpenGL version 1.2 or higher

Hardware support for DirectX 8 or higher

•Sound card

Any standard sound card (full-duplex, 16-bit or better) should work with Movi.

Multimedia device requirements

•Microphone

All microphones work well with Movi. Note that some cameras have built-in microphones.

•Camera

Movi works with most common web cameras. For more information, see Frequently asked questions on the TANDBERG website.