Troubleshooting / FAQ
Battery life is shorter than expected
1.Battery life will vary with operating temperature and the number of images taken over time. Typically, the Surveillance Cam will be able to capture several thousand images before the batteries die.
2.Check to make sure you have used new alkaline or lithium batteries. Tasco recommends using 4 Energizer® Lithium AA batteries in this Surveillance Cam to obtain maximum battery life.
3.Make sure that the power switch was turned to the “ON” position and that the camera was not left in Setup mode while in the field.
4.Make sure that you are using a good quality name brand SD card in your camera. Tasco recommends SanDisk® brand SD Cards up to 32GB. Our experience indicates that poor quality SD cards can sometimes reduce your Surveillance Cam battery life.
Camera stops taking images or won’t take images
1.Please make sure that the SD card is not full. If the card is full, the camera will stop taking images.
2.Check the batteries to make sure that they are new alkaline or lithium AA batteries. See note above about short battery life.
3.Make sure that the camera power switch is in the “ON” position and not in the “OFF” position or in Setup mode.
4.Make sure that you are using a good quality SD card in your camera. Tasco recommends SanDisk® SD Cards up to 32GB.
5.If the SD card has its write protect switch in the lock position, the camera will not take images.
6.If you have used an SD card in another device before inserting it in your Surveillance Cam, you might want to try formatting the card using the“Format”parameter in Setup mode (make sure you have backed up any important files first, as formatting will erase all previous files). In some cases, other devices may change the formatting of the SD card so that it will not work properly with the Surveillance Cam.
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