Troubleshooting

Record your observations so you can describe them to your dealer.
Software

The problems may be caused by your software. If

 

you cannot load a software package, the media

 

may be damaged or the program might be

 

corrupted. Try loading another copy of the

 

software.

 

If an error message appears while you are using

 

a software package, check the software

 

documentation. These documents usually include

 

a problem solving section or a summary of error

 

messages.

 

Next, check any error messages in the operating

 

system documentation.
Hardware

If you cannot find a software problem, check your

 

hardware. First run through the items in the

 

preliminary checklist above. If you still cannot

 

correct the problem, try to identify the source. The

 

next section provides checklists for individual

 

components and peripherals.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:

n System start-upn Pointing Device
n Self testn USB
n Powern TV output signal
n Batteryn LAN
n Keyboardn Sleep/Hibernation
n LCD paneln Memory expansion
n Hard disk driven Modem
n Passwordn CD-RW/DVD-ROM drive
n i.LINK (IEEE1394)

n DVD Super Multi drive with

n Wireless LAN

double layer disc recording

support

 

n Monitorn Disk drive
n Sound systemn Real Time Clock

User’s Manual

9-3