Troubleshooting

 

 

 

Modem

 

 

 

 

 

Problem

Procedure

 

Communication

Make sure the computer's internal modem

 

software can't initialize

settings are correct. Refer to Phone and Modem

 

the modem

Options Properties in the Control Panel.

 

You can hear a dial tone

If the call is going through a PBX machine, make

 

but can't make a call

sure the communication application's tone dial

 

 

detection feature is disabled.

 

You place a call, but a

Make sure the settings are correct in your

 

connection can't be

communications application.

 

made

 

 

After making a call you

Make sure the tone or pulse selection in your

 

can't hear a ring

communications application is set correctly.

 

Communication is cut

The computer will automatically cut off

 

off unexpectedly

communication when connection with the carrier

 

 

is not successful for a set time interval. Try

 

 

lengthening this time interval.

 

A CONNECT display is

Check the error control setting in your

 

quickly replaced by

communications application.

 

NO CARRIER

 

 

Character display

In data transmission, make sure the parity bit and

 

becomes garbled during

stop bit settings correspond with those of the

 

a communication

remote computer.

 

 

Check the flow control and communication

 

 

protocol.

 

You cannot receive an

Check the "rings before auto answer" setting in

 

incoming call

your communications application.

 

 

If problems persist, contact your dealer.

 

 

 

User’s Manual

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