Troubleshooting
The following table lists possible problems and methods for remedy. Please refer to this table prior to contacting a service representative.
Symptom | Possible cause | Remedy |
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No picture is displayed. | 1.The power cord is disconnected. | 1. Plug in the power cord. |
| 2.The main power switch on the rear | 2. Put the main power switch on the |
| panel is on the OFF position. | ON position. |
| 3.The selected input has no connection. | 3. Connect the selected device to the |
| 4.The TV set is in standby mode in RGB | TV set. |
| mode. | 4. Press any button on the TV set. |
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Poor picture or poor sound. | 1. Electrical appliances, cars, motorcycles | 1. Move the TV set to another location |
| or fluorescent lights may be nearby. | to reduce interference. |
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Color is abnormal. | 1.The signal cable is not connected | 1. Make sure that the signal cable is |
| properly. | attached firmly to the rear panel of |
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| the TV set. |
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Picture is distorted. | 1.The signal cable is not connected | 1. Make sure that the signal cable is |
| properly. | attached firmly. |
| 2.The input signal is not supported by | 2. Check that the video signal source |
| the TV set. | is supported by the TV set. |
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Image doesn’t fill up the full size of | 1. If under RGB mode, the | 1. Use the |
the screen. | in the PICTURE menu to adjust | |
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| the size of the picture. |
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Sound with no picture. | 1.The signal cable is not connected | 1. Make sure that both video and |
| properly. | sound inputs are correctly |
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| connected. |
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Picture with no sound. | 1.The signal cable is not connected | 1. Make sure that both video and |
| properly. | sound inputs are correctly |
| 2.Volume is turned all the way down. | connected. |
| 3.The sound is muted. | 2. Use the volume adjustment buttons |
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| to adjust sound. |
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| 3. Switch MUTE off using the |
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| button on the remote control. |
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The remote control buttons do not | 1.The remote control batteries are flat, | 1. Change the batteries. Please note |
work. | or incorrectly installed. | that you must then reprogram the |
| 2.The selected mode (VCR, DVD, etc.) | remote control. |
| does not correspond to the appliance | 2. Select the relevant mode. |
| you want to use the remote control |
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| with. |
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Some picture elements do not light | 1. Some pixels of the plasma display may | 1.This TV set was manufactured using |
up. | not turn on. | an extremely high level of |
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| technology; however, sometimes |
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| some pixels may not display.This is |
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| not a malfuction. |
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1. A still picture was displayed for an | 1. Do not allow a still image to be | |
screen after the set has been | extended period of time (examples of | displayed for an extended period of |
powered off. | still pictures include logos, video | time as this can cause a permanent |
| games, computer images, and images | |
| displayed in 4:3 format). |
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