Technicolor - Thomson IB5400GB warranty Symptom, Remedy

IB5400GB 3/09/01 16:14 Page 33

T roubleshooting guide

Before requesting service (troubleshooting)

Symptom

No power?

There is no picture?

There is no sound or it can hardly be heard?

The remote control does not work?

There are no subtitles?

You have forgotten your password to change the rating limit?

The menu language is not the one you want?

Audio (spoken) and / or subtitle language is not the one selected during the initial player set-up?

Remedy

Power

•Correctly connect the AC Power Cord to an AC Outlet.

•With the UK plug, check the fuse

Video and Audio

•Turn on the TV set and your DVD player.

•Check connections.

•Make the correct input selection on the TV set.

•Check the video connection settings.

•Make the correct audio input selection and volume adjustment on the TV set or hifi system (amplifier or AV selector).

Remote Control

•Load the batteries and check that their polarities (+ and –) are correctly aligned.

•Batteries are low. Replace with new ones.

•Remove batteries and hold down one or more keys for several minutes to drain the microprocessor inside the remote to reset it. Reinstall batteries and try remote again.

•Point the remote control to the front of the player.

•Operate the remote control within an 8 m range from the player.

•Remove any obstacles between the remote control and the red LED on the player.

Playback

•Check that the subtitle is recorded on the disc.

•Subtitles disappear from the TV screen. See how to display subtitles.

•While in stop mode hold down STOP and PLAY keys of the player, in that order and simultaneously, for more than 3 seconds. The password lock will be released and all initial settings will return to the default values. Please note, that in this case you should switch the player OFF and then back ON again. You will see a choice of menu language to be re-set. After pressing the corresponding number key on the remote control, you will need to proceed with the other initial settings, as you did when you first installed the player.

(set-up menu).

•The menu language for your player has not been set during set-up.

•Your preferred menu language on a DVD disc (if available) has not been set during set up.

•The menu is not available in your language on the DVD disc.

•If the audio or subtitle language is not available on the DVD disc, the language selected during initial player set-up will not be heard or

seen. The disc’s priority language (default language) is selected automatically. If you want another language, press audio “ ” key and subtitle “ ” key to select it temporarily for this disc (Or press menu during playback, if the disc has its own language selection menu).

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