Technicolor - Thomson TCW710 manual I don’t hear a dial tone when I use a telephone

Chapter 4: Additional Information

loose, it may not work. Check with your Cable company to determine whether you’re using the correct cable.

zIf you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is “dead”, call your Cable company.

zVerify that the Cable Modem service is EURO-DOCSIS/DOCSIS-compliant and CableHome 1.1 compliant cable residential gateway by calling your cable provider.

I don’t hear a dial tone when I use a telephone.

zTelephone service is not activated. If the rightmost light on the Cable Modem stays on while others flash, check with your TSP or cable company.

zIf the Cable Modem is connected to existing house telephone wiring, make sure that another telephone service is not connected. The other service can normally be disconnected at the Network Interface Device located on the outside of the house.

zIf using the second line on a two-line telephone, use a 2-line to 1-line adapter cable.

For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:

http://www.cable-modem.rca.com/help

Illustrations contained in this document are for representation only. 67