Service

Before Calling Service

Data Plate

How to Obtain Service

Before calling for service, check these suggestions to avoid unnecessary service charges.

Table 4: Troubleshooting Chart

Question

Suggested Solution

 

 

 

 

Element cycles on the highest setting

This is normal. The temperature lim-

 

iter operates automatically to protect

 

the glass ceramic surface from

 

extreme high temperature damage.

 

 

Element cycles more than usual

• Pan base is warped and not mak-

 

ing full contact with the heating

 

surface.

 

• Base diameter of pan is too small

 

for the size of the element.

 

• Pan ingredients have boiled dry.

 

• Material of pan is a poor heat con-

 

ductor; heat transfers too slowly

 

 

A slight odor is noticeable when an

• This is normal with new cooktops

element is turned on

and will disappear after several

 

uses

 

 

Cooktop controls will not turn on

• Check the power source to see if

 

a fuse has blown or if the circuit

 

breaker tripped.

 

• Check power supply.

 

 

Replacement razor blades for the

• The scraper is packaged with sin-

scraper

gle-edge, stainless steel blades.

 

Use a standard single-edge blade

 

for replacement.

 

 

Cooking results are not what was

• The cooktop is not level.

expected

• Cooking pan does not fit the sur-

 

face being used.

 

• Cookware is not the type or size

 

recommended.

 

 

Green tint on white glass

• This is normal and will disappear

 

as the surface cools down.

 

 

For handy reference, the serial tag information has been affixed to the back cover.

For authorized service or parts information, call the number or write to the address listed inside the back cover.

We want you to remain a satisfied customer. If a problem comes up that cannot be resolved to your satisfaction please let us know. Whether you write or call, please provide us with the Model Number, Serial Number and Date of Original Purchase or Installation.

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