Section Seven: Before Calling for Service
BEFORE CALLING FOR SERVICE
Before calling for service, check the following to avoid unnecessary service charges.
Be sure to check these Items first:
Is there a power outage in the area?
Is the household fuse blown or the circuit breaker tripped?
Is the Cooktop disconnected from the electrical supply?
IF THE BURNERS DO NOT IGNITE
•Are the burner caps properly aligned on the burner bases (Sealed Surface Burners)?
•Are the burner ports clogged?
•Is a fuse blown or is the circuit breaker tripped?
•Is the manual
•Are the Wok pilot ports clogged?
•Is the spark igniter sparking (Surface Burners and Wok)?
•Is there flame on the Wok pilot burner?
DATA RATING PLATE
Cooktop Models:
The data rating plate shows the model and serial numbers of your Cooktop or Wok. It is located on the underside of the Cooktop or Wok chassis near the gas inlet connection and electric power cord. In most cases after installation, technicians are unable to access the information.
Product Rating Label Location – Cooktop Model
Front - Bottom of Unit
Product Rating | Threading compounds must |
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Label/Serial Tag |
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be Resistant to Propane Gas |
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3" Min. 36" |
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Power |
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▲ | Cord |
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horizontally,
CUSTOMER SERVICE:
or see our website:
www.thermador.com
SERVICE
INFORMATION
Serial Number
______________________________
Date of Purchase
______________________________
Dealer’s Name
______________________________
Dealer’s Phone Number
______________________________
Service Center's Name
______________________________
Service Center's Phone Number
A manual valve must be installed external to the appliance, in an accessible location from the front, for the purpose of shutting off the gas supply.
All Installer supplied parts must conform to Local Codes.
Also, enter this information on the Product Registration Form in- cluded with this product, then mail it to the indicated address.
— Thank You.
WOK MODEL:
The data rating plate shows the model and serial numbers of your Wok. It is located on the bottom of the unit.
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