Troubleshooting and Routine Maintenance

91

Printing Received Faxes
Difficulty Suggestions
Condensed print a nd white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the f ax again.
Vertical black lin es when receiving. T he sender's scann er may be dirty. A sk the sender to mak e a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colou r fax prints only in
black and white.
Replace the colou r ink cartridg es that are empt y or nearly em pty, and then ask the
other person to send the colour fax again. (See Replacing the ink cartridges on
page 101.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page33.)
Phone Line or Connections
Difficulty Suggestions
Dialling does not work. (No dial
tone)
Make sure the machine is pl ugged in and not in Power Save mode.
Check all line cord connections.
Change Tone/Pulse setting. (See Quick Setup Guide.) (not available in New
Zealand)
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external phone and dialling the number. Wait to hear fax receiving
tone before pressi ng Mono Start or Colour Start.
The machine does n ot answer
when called.
Make sure the machine is in the correct receiving m ode for your setup. (See
Receive modes on page30.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the t elephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fa x Check all line cord connectio ns.
Make sure the machine is in the correct receiving m ode for your setup. (See
Receive modes on page 30.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic. (See Compatibility on page 100.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax Make sure that the Fax key is illuminated. (See Entering Fax mode on
page 24.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports on
page 52.)