Troubleshooting and Routine Maintenance

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Vertical streaks appear on copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner on page 104.)
Poor copy results when us ing the
ADF.
Try using the scanner glass. (See Using the scanner glass on page7.)
Scanning Difficulties
Difficulty Suggestions
TWAIN/WIA errors appear while
scanning.
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
PaperPort® SE with OCR, click File, Scan and choose the Brother TWAIN/WIA
driver.
Poor scanning result s when using
the ADF
Try using the scanner glass. (See Using the scanner glass on page7.)
Software Difficulties
Difficulty Suggestions
Cannot install sof tware or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the softwar e.
‘Device Busy’ Make sure the machine is not showing an error message on the LCD.
PhotoCapture Center™ Difficulties
Difficulty Suggestions
Removable Disk does not work
properly. 1 Have you installed the Windows® 2000 update? If not, do the followin g:
1) Unplug the USB cable.
2) Install the Windows® 2000 update, and see the Quick Setup Guide. After
the installation the PC wi ll be automatically restarte d.
3) Wa it about 1 minute after you restart the PC, and then connec t the USB
cable.
2 Take out the memory card and put it back in again.
3 If yo u have tried ‘Eject’ from within W indows®, take out the memo ry card
before you continue.
4 If an error message appears when you try to eject the memory card, it means
the card is being accessed. Wait a while and then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn
them on again. (You w ill have to unplug the power cord of the ma chine to turn
it off.)
Cannot access Remova ble Disk
from Desktop icon.
Make sure you have put the memory card into the memor y slot.
Copying Difficulties (Continued)
Difficulty Suggestions