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Chapter 11: Troubleshooting•If the TV still does not act as expected, use
the Reset Factory Defaults procedure (
Page 32).
Channel tuning problems
•The channel may be blocked by the Channel
Options feature. Unblock the channel
( Page 30).
•If you are unable to tune digital channels,
check the antenna configuration ( Page
28). If you are still unable to tune digital
channels, use the Reset Factory Defaults
procedure ( Page 32). Also see “TV stops
responding to controls” and “Other problems”
( Page 75).
Closed caption problems
•If the program or video you selected is not
closed captioned, no captions will display (
Page 39).
•If text is not available, a black rectangle may
appear. If this happens, turn off the closed
caption feature ( Page 39).
•A closed-caption signal may not display
correctly in the following situations: a) when a
videotape has been dubbed; b) when the
signal reception is weak; or c) when the signal
reception is non-standard ( Page 39).
Rating blocking (V-Chip) problems
•If you forget your PIN code: While the PIN
code entering screen is displayed, press
four times within 5 seconds. The PIN code you
previously stored will be cleared ( Page
42).
•The V-Chip feature is available for the U.S.
V-Chip system only ( Page 43).
No REGZA-LINK® operation
•The REGZA-LINK® feature is available for
Toshiba REGZA-LINK® compatible devices.
•Make sure the HDMI cables with the HDMI
Logo ( ) are used.
•When the connected REGZA-LINK® device
does not work correctly after you have
changed settings of the device, turn off your
TV and unplug the power cord, and then plug
and turn on again.
•If several devices are connected, REGZA-
LINK® feature may not operate properly.
•Read the instruction manual furnished with
the connected REGZA-LINK® device.
HDMI problems
For HDMI cables
•Make sure to use cables with the HDMI Logo
() ( Page 17).
For Legacy HDMI source
•Some legacy HDMI sources may not work
properly with the latest HDMI TV products,
due to new standard adoption.
Media Player problems
•Make sure that devices are connected
correctly.
•If you connect a USB device with separate
cable or through USB hub, the TV does not
recognize the USB device.
Disc playback problems
Playback does not start
•No disc is loaded.
•The disc may be dirty. Clean the disc.
•The disc format is not supported ( Page 8).
No picture
•The TV is not in DVD mode.
No sound
•The TV is in the special playback mode (
Page 57).
•If an external speaker is connected, check its
volume control.
Picture distortion during fast reverse/forward
playback
•The picture will be distorted occasionally. This
is normal.
Playback features failure
•The playback features such as stopping,
searching, slow motion play, repeat play or
programmed play, etc are not applicable to all
discs.
Playback does not start when the title is
selected
•The disc may not be compliant with the
“Parental” setting ( Page 73).
The audio soundtrack and/or subtitle
language cannot be changed
•The disc has no multilanguage option
encoded on it ( Page 63).
No subtitle
•The disc has no subtitle encoded on it.
•Subtitles are disabled. Press ( Page
63).
Scene angle cannot be changed
•The disc has no multiangle scenes ( Page
62).
“X” appears on the screen
•The function is not applicable to the disc or to
the current mode ( Page 7).