Reference section
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.
Symptom and solution
TV will not turn on
•Make sure the power cord is plugged in, then press ! or
1.
•The remote control batteries may be dead. Replace the batteries.
No picture, no sound
• Check the aerial connections.
No sound, picture OK
•The sound may be muted. Press 2+, 2– or U.
•The station may have broadcast difficulties. Try another channel.
Poor sound, picture OK
•The station may have broadcast difficulties. Try another channel.
Poor picture, sound OK
•Check the aerial connections.
•The station may have broadcast difficulties. Try another channel.
•Adjust the PICTURE menu.
Poor reception of broadcast channels
•Check the aerial connections.
•The station may have broadcast difficulties. Try another channel.
•Make sure the Colour system is properly set.
Teletext problems
•Check the aerial connections.
Good performance of text depends on a good strong broadcast signal.
Multiple images
•The station may have broadcast difficulties. Try another channel.
•Aerial reception may be poor. Use a high directional outdoor aerial.
•Check if the direction of the aerial has changed.
Poor colour or no colour
•The station may have broadcast difficulties. Try another channel.
•Adjust the Tint and/or Colour in the PICTURE menu.
The remote control does not operate
•Remove all obstructions between the remote control and the remote control sensor on the TV.
•The remote control batteries may be dead. Replace them with new ones.
•Check that the
Some pixels of the screen do not light up
•The LCD display panel is manufactured using an extremely high level of precision technology, however, sometimes some pixels of the screen may be missing picture elements or have luminous spots. This is not a sign of a malfunction.
The picture brightness varies when you switch the TV on.
•If you switch the TV on at 0°C and under, wait until the warms up.
The brightness of the screen comes down, or flickers of the screen are caused, or some parts of the screen do not light up.
•When you just buy and start to use this TV, a flickering may be caused in the screen. In this case, switch off the TV, then switch on it again to cure the condition.
•The cold cathode fluorescent lamp used for the back light on this TV has longevity. When the brightness of the screen comes down, or the flickers of the screen are caused, or some parts of the screen do not light up, it may reach the end of its life. Contact a service technician.
No REGZA-LINK operation
•The
•Make sure the HDMI cables with HDMI logo are used.
•When the connected
•If several devices are connected,
•Read the owner’s manual furnished with the connected
Symptom and solution - digital only -
Poor picture
•Check the aerial connections. Make sure it is aligned to the correct broadcast direction.
•Check the signal level and quality in the Manual Scan menu.
•If you use any kind of amplifier to boost the signal level, check whether it works well, and ask for help from the aerial installer.
No picture
•Use the Manual Scan menu to rescan this channel.
•Try another channel.
•Reduce RF amplifier gain if connected to RF booster.
No sound from DIGITAL AUDIO
•The sound may be muted. Press 2 +, 2 - or U.
•Make sure the TV is adjusted to the correct Audio Track.
•Use the Manual Scan menu to rescan this channel.
•Try another channel.
Not all channels are available after using the Auto Scan when tuning the TV for the first time.
•This symptom is caused by unexpected frequency offset.
•Using the Manual Scan menu to scan for the missing channels. Once the TV picks up the signal, all the transmission parameters will be stored in the internal memory.
Cannot lock signal by using Manual Scan
•Check the frequency that you have entered is exactly the Middle frequency of the wanted channel.
•Refer to the solutions for “Poor picture”.
No Teletext, no Subtitle
•Make sure the channel that you are watching carries Teletext/Subtitle information from
Cannot receive channels after moving the TV between cities (e.g. from Melbourne to Sydney)
• Refer to page 12 to reset data.
40
