Chapter 10: Troubleshooting

TV Guide On Screen FAQs (continued)

14.Q: Why won’t my VCR turn on?

A: There are several possibilities:

a)The wired remote VCR is incompatible.

b)The VCR does not have remote power capability. The user must leave the VCR ON for recording.

c)The VCR remote mode was set to “B” or “2.” The remote should be set to “A” or “1.”

d)An incorrect or “no VCR” code was entered during the TV Guide On Screen initial setup. Press the GUIDE button on the remote control, and then press • to highlight SETUP. Press z to highlight “Change system settings,” and then press ENTER. Follow the on-screen prompts to select the correct VCR information.

e)The VCR record timer is on. Turn off the timer.

f)Make sure the G-LINK (IR blaster) cable is connected correctly (see page 25).

Operational Questions

CHANNEL LINE-UPS & LISTINGS

1.Q: Why aren’t all my channels initially displayed?

A:After initial setup, approximately 120 channels are automatically displayed. The user may use the “Change channel display” feature to turn ON or OFF additional channels.

Note: Even though you have the option of enabling many more channels, the system may not have the memory capacity to hold detailed program descriptions for all of them.

2.Q: Why do all my channels display “No Listing?”

A:The TV Guide On Screen system has not yet received its data download. The phrase “No Listings“ will be replaced with program information during the next download cycle, which will occur within the next 24-hour period.

3.Q: Why do some of my channels display “No Listing?”

A:There are several possibilities:

a)The channels in question were recently turned ON (in Change channel display) and TV Guide On Screen has yet to receive its next data download.

b)After completing the initial setup, the first data download of the day was interrupted by a VCR recording.

c)The TV power cord was left unplugged for an extended period of time and the TV Guide On Screen system was unable to receive program listings during the scheduled download cycle.

d)Poor reception caused some of the data to be missed.

e)The cable box was turned OFF. The TV power cord must be plugged in and the cable box must be ON.

g)A/V Cable: The VCR was turned OFF. If the connection includes stereo cables with cable box to VCR and stereo connection from VCR to television, the VCR must be ON.

4.Q: How do I add, delete, or change the assigned number of channels on the TV Guide On Screen system?

A:See the “Change channel display” section in the TV Guide On Screen owner’s manual.

5.Q: If a channel is displayed on my TV Guide On Screen listing, does that mean I should be able to watch it?

A:Not necessarily, because TV Guide On Screen only displays listings for the local channel line-up. If the user has cable, their cable company determines the channels received.

6.Q: Why are some of my channels listed on the wrong number?

A:There are several possibilities:

1)Initial setup was done incorrectly. (i.e., the wrong ZIP/ postal code was entered.) Redo the initial setup.

2)Incorrect channel lineup was selected. Access “Change system settings” and choose “Yes, but my channel lineup is incorrect,” and then reselect the correct lineup.)

3)Channel line-up changes have not yet been processed. (Use the “Change channel display” feature to make adjustments.)

7.Q: Why doesn’t the program highlighted match up with the video window on my TV screen?

A: There are several possibilities:

a)The station in question made a late change to its scheduled program listing and the TV Guide On Screen system has not yet been updated.

b)The TV is receiving broadcasts through a modified or boosted antenna system or a satellite dish (not supported by the TV Guide On Screen system).

c)Initial setup was done incorrectly. (i.e., the wrong ZIP/ postal code was entered.) Redo the initial setup.

d)Incorrect channel lineup was selected. Access “Change system settings” and choose “Yes, but my channel lineup is incorrect,” and then reselect the correct lineup.)

e)The video window may be locked. Press SPLIT to unlock.

8.Q: Why is there no picture in the video window?

A: If you turn ON the digital tuner hold when ANT 2 is the selected input source and then open the TV Guide

On Screen system, the Video Window may not display a picture. If this happens and you want to use the TV Guide On Screen system, turn OFF the digital tuner hold and select ANT 1 or VIDEO 1 as the input source.

Copyright © 2003 TOSHIBA CORPORATION. All rights reserved.

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